Customer Experience Specialist

4 weeks ago


Los Angeles, California, United States Torrid Full time
Job Summary

At Torrid, we're committed to creating a welcoming and inclusive culture where our customers feel comfortable, cared for, and confident. As a Sales Associate, you'll play a key role in delivering an exceptional shopping experience that drives customer loyalty and satisfaction.

Key Responsibilities
  • Provide personalized service to customers, ensuring they feel valued and supported throughout their shopping journey.
  • Utilize your sales and product knowledge to drive add-on sales and promote Torrid's products.
  • Work collaboratively with the sales team to achieve sales goals and maintain a high level of customer satisfaction.
  • Assist with visual merchandising and store maintenance to ensure a clean and inviting store environment.
  • Participate in ongoing training and development to enhance your skills and knowledge.

Requirements
  • Previous sales or customer service experience is a plus.
  • Ability to multitask in a fast-paced environment while maintaining a high level of customer service.
  • Flexibility to work a variety of shifts, including weekends and holidays.

What We Offer
  • A competitive hourly rate of $17.50 - $19.13.
  • A comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
  • Ongoing training and development opportunities.

Equal Opportunity Employer
Torrid is an equal opportunity employer and welcomes applications from diverse candidates. If you're passionate about delivering exceptional customer service and working in a dynamic retail environment, we encourage you to apply.

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