Night Auditor

4 weeks ago

Grand Rapids, Michigan, United States Homewood Grand Rapids Full time

Job Summary: We are seeking a highly skilled Night Auditor to join our team at Homewood Grand Rapids. As a Night Auditor, you will be responsible for the preparation and disposition of all Night Audit work, including registering guests, making reservations, and balancing transactions.

Responsibilities:

  • Register guests and make reservations in a timely and efficient manner.
  • Balance transactions and maintain accurate financial records.
  • Conduct security walks and ensure the safety and security of guests and staff.
  • Prepare and distribute daily reports, including revenue printouts and charge and paid folios.
  • Train new Night Auditors and assist with the End of Day process.
  • Run morning reports and assign delivery of newspapers and Express Check-Outs.
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area.
  • Handle items for Lost and Found according to standard procedures.
  • Complete any reports as requested by management in a timely manner.
  • Perform any other duties as requested by the Guest Services Manager or any other member of management.

Requirements:

  • At least 1 year of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must be able to work independently and with minimal supervision.
  • Knowledge of Accounting Principles.
  • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
  • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to work in a self-managed environment.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must maintain composure and objectivity under pressure.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

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