Night Auditor

4 days ago

Grand Rapids MI USA, United States Homewood Grand Rapids Full time
Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This role is responsible for the front desk operation during the overnight shift (typically 11pm-7am). Primary responsibilities include:

  • Registering guests and making reservations
  • Preparing daily reports
  • Balancing transactions
  • Conducting security walks
Responsibilities

The Night Auditor will be responsible for:

  • Approaching all encounters with guests and associates in a friendly, service-oriented manner
  • Maintaining regular attendance in compliance with company standards
  • Maintaining high standards of personal appearance and grooming
  • Complying with company standards and regulations to encourage safe and efficient hotel operations
  • Maintaining a friendly and warm demeanor at all times
  • Initiating and completing the End of Day process
  • Running all reports as required for Food and Beverage audit
  • Completing the Night Audit checklist for computer procedures daily
  • Balancing the day's work, including movie revenue, telephone postings, valet, laundry, server's and desk agent's paperwork, etc.
  • Maintaining cashiering responsibilities as per Front Office procedures
  • Maintaining Front Office computer system operation
  • Fulfilling all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Following up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured
  • Handling and following through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Following safety and emergency procedures
  • Maintaining proper record keeping
  • Being familiar with all company policies and house rules
  • Completing the initial direct bills daily and placing them on the Property Accountant's desk; attaching all folio/banquet check back-up to the bills
  • Maintaining radio contact with other associates during the entire shift
  • Having a working knowledge of security procedures
  • Ensuring associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
  • Preparing and distributing the Daily Flash Report as needed
  • Transferring the master or house accounts as necessary
  • Distributing work, including revenue printouts, charge and paid folios, vouchers, and checks, as directed by S.O.P.'s
  • Training any new Night Auditors as requested by management
  • Running morning reports according to company procedures
  • Assigning delivery of newspapers daily
  • Delivering or assigning delivery of Express Check-Out's
  • Following up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
  • Handling items for Lost and Found according to the standard
  • Completing any reports as requested by management in a timely manner
  • Completing any miscellaneous duties as required, including resetting Food and Beverage P.O.S. where necessary, distribution of credit 'Watch List', and preparation of daily revenue summary
  • Assisting guests with food orders and serving food and beverage items to guests in a friendly, professional, and timely manner; demonstrating suggestive selling techniques and maintaining a clean, organized environment for guests
  • Attending meetings as required by management
  • Performing any other duties as requested by the Guest Services Manager or any other member of management

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