Patient Problem Solving Specialist
1 week ago
We are seeking a highly skilled and compassionate Patient Problem Solving Specialist to join our team at LA Family Housing. As a key member of our Homeless Services team, you will play a critical role in coordinating efforts within the Coordinated Entry System (CES) to ensure seamless transitions of care for individuals experiencing homelessness.
Key Responsibilities- Cultivate Strong Relationships: Develop and maintain strong, collaborative relationships with hospital partners, community providers, and internal departments to ensure effective communication and coordination of care.
- Train and Educate: Provide training and education to hospital staff on access to resources within CES and other relevant resources for individuals experiencing homelessness.
- Liaison and Problem-Solving: Serve as a liaison between hospitals and community providers, participating in hospital case conferencing and collaborating in problem-solving efforts for individuals experiencing homelessness.
- Technical Support: Provide on-call technical support to hospital staff as needed, ensuring timely and effective resolution of issues.
- Tracking and Referral: Assist in tracking participants' homeless service connections and re-connecting to providers as necessary, referring patients experiencing homelessness to CES Access Sites for assessment and service connection.
- Documentation and Reporting: Maintain accurate and timely records of participant interactions, using clinical documentation and HIPAA standards, and track metrics as assigned by supervisor.
- Knowledge and Experience: Possess knowledge of homeless populations, systems, and programs, specifically the Coordinated Entry System (CES), and have at least two years' experience in a system coordination role, preferably in a hospital setting or healthcare patient advocacy role.
- Skills and Abilities: Demonstrate ability to work independently and as part of a team, build relationships with stakeholders, present information thoroughly to a range of stakeholders, and demonstrate creative and solution-focused problem-solving skills.
- Technical Skills: Be proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based software.
LA Family Housing offers a comprehensive benefits package, including health, dental, vision, life insurance, 403B retirement plan, 529 education savings plan, long-term disability, employee assistance program, flexible spending accounts, legal access plan, employee appreciation program, company-sponsored employee events, staff development, and more.
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Patient Problem Solving Specialist
1 week ago
Los Angeles, California, United States LA Family Housing Full timeJob Title: Patient Problem Solving SpecialistLA Family Housing is seeking a highly skilled Patient Problem Solving Specialist to join our team. As a key member of our organization, you will play a critical role in coordinating efforts within the SPA 2 Coordinated Entry System (CES) to ensure seamless transitions of care for individuals experiencing...
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Patient Problem Solving Specialist
1 month ago
Los Angeles, California, United States LA Family Housing Full timeJob Title: Patient Problem Solving SpecialistLA Family Housing is seeking a highly skilled Patient Problem Solving Specialist to join our team. As a key member of our organization, you will play a critical role in coordinating efforts within the SPA 2 Coordinated Entry System (CES) to ensure seamless transitions of care for individuals experiencing...
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Patient Problem Solving Specialist
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Los Angeles, California, United States LA Family Housing Full timeJob Title: Patient Problem Solving SpecialistLA Family Housing is seeking a highly skilled Patient Problem Solving Specialist to join our team. As a key member of our Coordinated Entry System (CES) team, you will play a critical role in coordinating efforts to connect individuals experiencing homelessness with essential services.Job Summary:The Patient...
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