Problem-Solving Specialist

1 week ago

Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time
Job Title: Problem-Solving Specialist

Special Service for Groups, Inc- HOPICS is seeking a skilled Problem-Solving Specialist to join our team. As a Problem-Solving Specialist, you will work with clients receiving Department of Public Social Services (DPSS) temporary homeless assistance, providing creative solutions to help them maintain their current housing or identify a safe alternative.

Key Responsibilities:
  • Meet with participants to understand their family dynamics and cultural factors that may aid in finding housing within their network or family.
  • Assist participants in identifying alternative supports to resolve their current or pending episode of homelessness.
  • Provide a combination of office and/or field-based case management services, including housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to community providers for substance use and primary and mental health care.
  • Offer crisis intervention services focused on enhancing clients' ability to independently problem-solve, utilize practical coping skills, and manage and self-coordinate care.
  • Assist clients with meeting immediate needs through linkage to temporary housing.
  • Communicate with and visit families, outside service providers, and landlords to familiarize them with the program and the unique needs of participants.
  • Determine eligibility for problem-solving candidates who meet eligibility criteria for problem-solving assistance funds.
  • Coordinate the collection of required documents to receive financial assistance and submit the necessary documentation to process financial assistance requests.
  • Use guidance LAHSA provides to track conversations, outcomes, and services provided to ensure program goals are met.
  • Promptly respond to Department of Public Social Services (DPSS) District office referrals submitted to the SPA6
    Family Solution Center (FSC).
  • Serve as a liaison between community partners seeking problem-solving intervention and the participant.
  • Monitor and manage critical client problem-solving outcomes through targeted case management and housing stability plans.
  • Obtain and maintain a working knowledge of all
    HOPICS and SPA 6 CES programs and their eligibility criteria.
  • Identify and report all hindrances to client success.
  • Attend all division-wide training.
  • Ability to understand and carry out oral and written directions.
  • Understand and accurately articulate the HUD definition of homelessness and chronically homeless.
  • Maintain updated program logs and tracking mechanisms.
  • Provide weekly reports to the Senior Manager and Associate Director for Homeless Systems Integration.
  • Contribute to all contractual performance targets.
  • Be the primary contact for housing providers.
  • Develop and maintain relationships with community service providers.
  • Facilitate necessary program-related training
    HOPICS wide and to community partners in SPA6.
  • Facilitate internal referrals and/or appointments within
    HOPICS and coordinate services with other division-wide programs.
  • Participate in program and division-specific events.
  • Perform any other appropriate responsibilities as assigned by the Senior Manager for Homeless Systems Integration & Division Director.
  • Maintain accurate files/records on activities and client services in compliance with HIPAA, CFR 42, and other funding requirements for auditing purposes.
  • Maintain appropriate boundaries with staff, clients, and community partners.
  • Adhere to SSG's Code of Ethics and
    HOPICS' Core Values.
  • Professionally represent the Agency at meetings and community events.
  • Attend all related training(s) and meetings.
  • Maintain appropriate boundaries and adhere to SSG's Code of Ethics and
    HOPICS' Core Values.
Requirements:
  • Bachelor's degree from an accredited university OR Three (3) years of experience working in social service.
  • If in recovery, a minimum of three (3) years of being drug and alcohol-free are MANDATORY.
  • Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
  • Ability to communicate effectively, both written and orally.
  • Excellent interpersonal and mediation skills.
  • Ability to understand and carry out oral and written direction.
  • Verification of Employment Eligibility and Background Clearance
  • Valid driver's license and reliable transportation.
  • Current proof of Auto Insurance required.
  • TB test required. Not more than (3) months before or (7) days after hire date and renewal annually after that.
  • CPR and First Aid Certification required within thirty (30) days of employment with the company.
  • Basic computer word processing skills required.
  • Demonstrate ability to interface with community agencies and DPSS staff.
  • Knowledge of DPSS services preferred.
  • Significant experience working with persons experiencing homelessness and having complex needs, conducting assessments of general patient information, developing short-term care plans, and providing necessary interventions identified during assessment.
  • Previous experience working with persons experiencing severe and persistent mental illness and substance abuse.
  • Excellent verbal and written communication skills.
  • Excellent charting/documentation skills and data collection.
  • Passion for and commitment to working with underserved and indigent populations.
  • Ability to work with clients from diverse cultural, ethnic, socio-economic backgrounds, including
    LGBTQ individuals and those living with disabilities, serious mental illness, and substance use disorders.
Working Conditions:
  • The environment for this position is office, field-based, and remote.
  • Must be able to work in an environment with many priorities, busy, and fast-paced.
  • Must be able to problem-solve and adapt to unpredictable changes.
  • Must be able to work in various shelters environments.
  • Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs
Physical Requirements:
  • While performing this job, the incumbent typically spends time sitting, standing, walking, speaking, thinking, listening, and carrying (20lbs).
Mental Requirements:
  • The incumbent in this position must be able to accommodate any/all the following:
  • Uncontrollable changes in priorities/work schedules.
  • Relate to other people beyond giving and receiving instructions; and must be able to handle any/all of the following: interruptions, changes in priorities/work schedules; be able to process information, think, and conceptualize.
  • Perform simple, repetitive, complex, or varied tasks.
  • Comprehend and follow instructions.
  • Work just as well independently as they do on a team.
  • Exercise mature judgment and are highly motivated, self-starting, and proactive.
  • Are excellent at communicating, whether in writing or verbally
  • Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment
  • Maintain workplace appropriate to a given workload
  • Relate to other people beyond giving and receiving instructions
  • Ability to generalize, evaluations, or decisions without immediate supervision
  • Accept and carry out responsibility for the direction, control, and planning.
  • Communicate information to clients; Research material to answer clients' questions; Respond cheerfully to clients.

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