Senior Manager, Operations LATAM

3 days ago


MagstattleBas, Grand Est, United States Global Property and Guest Services Hub - Omaha Full time
Senior Manager, Operations LATAM

We are seeking a highly skilled and experienced Senior Manager, Operations LATAM to join our Global Property and Guest Services Hub - Omaha team. As a key member of our leadership team, you will be responsible for providing guidance, leadership, and coaching/development to a team in a centralized hub supporting our Hyatt Inclusive Collection hotels in the Latin America region.

Key Responsibilities:
  • Leadership and Team Management: Identify and delegate tasks that need immediate attention, build relationships that support and foster accountability in a positive manner, and develop strategies to increase efficiency and drive tangible results.
  • Operational Alignment: Coordinate and calibrate with BPO partners to ensure operational alignment, support, and success.
  • Performance Management: Analyze performance, create comprehensive reports, and share this performance with the greater Global Property and Guest Services senior Leadership team.
  • Colleague Engagement: Motivate team members to optimize colleague engagement, and ensure that leadership teams are receiving timely communications and training.
  • Quality and Service Performance: Focus on improving service performance, gaining efficiency, and improving the overall quality of work of their teams.
  • Talent Development: Identify future talent, interview, and determine the best fit for the roles needed, and complete turn downs that are meaningful and supportive.

Requirements:

  • Leadership and Communication Skills: Great interpersonal and communication skills, which will be used to mentor, motivate, and influence leadership and colleagues to deliver a genuine and meaningful customer service experience.
  • Organizational and Time Management Skills: Demonstrate good organizational and time management skills to ensure proper and timely follow-up with guests, colleagues, leaders, and hotels.
  • Critical Thinking and Problem-Solving: Use critical thinking to prioritize and delegate tasks, and identify the strengths of leaders and colleagues to determine which tasks should be handled in accordance with those strengths.
  • Resilience and Adaptability: Demonstrate the capacity to be calm under pressure and when things do not go as planned, show resiliency in not allowing this to negatively influence their day.
  • Commitment to Hyatt's Core Values: Demonstrate a commitment to Hyatt's core values.


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