Senior Service Delivery Manager

2 weeks ago


MagstattleBas, Grand Est, United States HCLTech Full time
{"h1": "Senior Service Delivery Manager", "p": "At HCLTech, we are seeking a highly skilled Senior Service Delivery Manager to lead our IT operations team. As a key member of our organization, you will be responsible for ensuring the delivery of high-quality services to our global customers.

Key Responsibilities:

* Lead and manage a team of IT operations professionals to deliver exceptional service to our customers
* Develop and implement strategies to improve service delivery and customer satisfaction
* Collaborate with cross-functional teams to ensure seamless service delivery
* Identify and mitigate risks to service delivery
* Develop and manage project plans to achieve business objectives
* Analyze and resolve complex technical issues

Requirements:

* 15-18 years of experience in IT operations
* ITIL certification
* Minimum 10 years of experience in a management role
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving abilities
* Ability to work in a fast-paced environment

If you are a motivated and experienced IT operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

", "h2": "Requirements", "ul": ["15-18 years of experience in IT operations", "ITIL certification", "Minimum 10 years of experience in a management role", "Excellent communication and interpersonal skills", "Strong analytical and problem-solving abilities", "Ability to work in a fast-paced environment"]}

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