Field Operations Assistant
3 weeks ago
Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. We support a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
As a Field Operations Assistant, you will gain hands-on experience in management, sales, and store operations while delivering exceptional guest experiences. Our operations internship program is designed to provide you with a comprehensive learning experience by gaining practical business and retail working experience in one of our Travel Centers. This internship is an interactive and challenging experience for students who are ready to learn and grow personally and professionally.
Key Responsibilities:
- Partner with the Travel Center General Manager's (TCGM) to maintain service and company standards, to include managing busy shifts to ensure guest satisfaction and team member efficiency
- Learn the fundamentals of our Travel Centers and some essential attributes of each role: Safety, Retail, Food, Team, Guest, and Financials
- Learn Guest Survey process, core objectives, and standards
- Complete cash handling training, assist with processing transactions for our guests
- Conduct and assist with weekly scheduling
- Complete end of day reports and other administrative duties
- Use suggested selling methods to promote and sell products
- Ensure quality service is delivered to every guest
- Maintain an organized and clean work area
- Ensure store conditions meet company standards of cleanliness, safety, and in-stock conditions
- Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
What We Offer:
- Starting pay rate between $12.10 - $19.10 per hour
- Nation-wide medical plan, dental, and vision
- 401(k) plan
- Flexible spending accounts
- Adoption assistance
- Tuition reimbursement
- Flexible schedule
- Weekly pay
Qualifications:
- Current college and university students
- High school diploma or equivalent certificate required
- Minimum two year's completion of bachelor's degree preferred (rising junior or senior year students)
- Actively pursuing degree in field related to prospective position required
- Demonstrates strong leadership as well as the ability to work as part of a team
- Ability to organize and prioritize to meet goals and initiatives
- Possesses conflict resolution and problem-solving skills
- Ability to multitask and balance multiple priorities
- Excellent communication skills with exceptional ability to provide and receive feedback
- Creates a sense of energy and excitement so that Team Members enjoy working on their team
- Strong situational flexibility and adaptation skills to accommodate various job conditions, expectations, and personalities
- Demonstrates initiative and a high work ethic
- Flexibility with schedule, available to work any time 24/7/365
- Able to lift up to 30 pounds
- Stand and walk for the duration of assigned shift
- Stoop, bend, twist, and reach
- Work around high and low temperature equipment (i.e., ovens, freezers)
- Exposure to gasoline, diesel, propane, and cleaning chemical fumes
- Exposure to various weather conditions and temperatures
- Climbing ladders
- Slip, trip, and fall hazards
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