Supervisor Clinic Operations Manager
3 weeks ago
The Supervisor Clinic is responsible for assisting the Practice Manager with general supervision, direction, and support of the daily operations of the clinic in accordance with established policies, procedures, and standards.
Key Responsibilities- Coordinates clinic activities and schedules personnel to ensure efficiency and quality service is delivered within all sections of the clinic.
- Provides workflow and support to the clinical staff, assists the manager with identifying operational issues, and provides guidance for resolution.
- Works with individual clinic management and medical staff to evaluate, monitor, and enforce clinic-specific protocols, procedures, and objectives; maintains compliance with federal/state regulations and standards.
- Serves as the point of contact for patient and external customer complaints. Investigates and reconciles complaints relating to practice operations.
- Monitors the payroll system to help control employee time management.
- May also be responsible for directly evaluating and disciplining staff members.
- Assists the Practice Manager to facilitate training of new hires, reoccurring training, and other training initiatives.
- Participates with the clinic management in pre-employment interviews and makes recommendations regarding hiring.
- Monitors utilization of staff and supplies in assigned areas, and recommends appropriate adjustments to stay within budget guidelines while constantly improving the quality of health care.
- Monitors compliance with policies, implements plans, and recommends revisions as needed.
- Monitors and maintains licensure certification requirements for assigned staff.
- High School diploma or equivalent required.
- Specialized or technical training from a college or technical school for coding, medical assistant, or coding certification preferred.
- Basic Life Support (BLS) preferred.
- 3 years related experience in a clinic/physician office is required.
- Working knowledge of medical office concepts, practices, policies, procedures, standards, systems, and applicable tools.
- Ability to supervise staff, monitor, and prioritize work flow, and provide effective training and guidance.
- Effective verbal and written communication and organizational skills.
- Proficient computer skills, including but not limited to Microsoft Office suite applications such as Word and Excel.
We are an equal opportunity/affirmative action employer. Catholic Health Initiatives.
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