Healthcare Patient Liaison

1 week ago

West Palm Beach, Florida, United States MD Now Full time

Position Overview

This role is eligible for performance incentives.

About Us

At MD Now, we prioritize your growth as a Patient Representative. HCA Healthcare has dedicated significant resources to enhance the support for our exceptional team members over the next three years.

Employee Benefits

MD Now provides a comprehensive rewards package that promotes the health, career, and retirement of our employees. The available benefits include:

  • Extensive medical coverage with many common services available at little to no cost. This includes prescription and behavioral health services, along with complimentary telemedicine and AirMed medical transport.
  • Options for dental and vision insurance, life and disability coverage, flexible spending accounts, supplemental health plans (such as accident and critical illness coverage), auto and home insurance, identity theft protection, legal support, long-term care insurance, moving assistance, and pet insurance.
  • Access to free counseling services and resources for emotional, physical, and financial wellness.
  • 401(k) plan with a 100% match on contributions between 3% to 9% of salary, depending on tenure.
  • Employee Stock Purchase Plan offering a 10% discount on HCA Healthcare stock.
  • Support for family planning through fertility and family building benefits, as well as adoption assistance.
  • Referral services for childcare, eldercare, pet care, home and auto repairs, event planning, and more.
  • Consumer discounts through Abenity and other programs.
  • Retirement planning assistance, rollover services, and preferred banking partnerships.
  • Educational support including tuition assistance, student loan aid, certification support, and scholarships for dependents.
  • Colleague recognition initiatives.
  • Time Off Program encompassing paid leave, family leave, and disability coverage.
  • Employee Health Assistance Fund providing free coverage for eligible employees based on income.

For more information about our Employee Benefits, please inquire.

Note: Benefit eligibility may differ by location.

Your contributions matter. Every position impacts our patients' lives, and you have the chance to make a significant difference. We are in search of a committed Patient Representative to enhance our team.

Role Responsibilities and Requirements

The MD Now Urgent Care Clinic operates from 8 AM to 8 PM, seven days a week. Flexibility to work during these hours is essential.

We are looking for a Patient Care Representative who excels in providing expertise and championing patient care. Our dedicated team collaborates to support one another, and we seek an exceptional addition who shares our passion for meaningful patient care.

Key Responsibilities:
  • Efficiently check-in patients, ensuring adherence to all Web Check-in protocols.
  • Respond to clinic phone inquiries, providing information or directing questions as necessary.
  • Accurately verify insurance information in a timely manner.
  • Ensure compliance with occupational client preference cards and procedures.
  • Review patient documentation for completeness and ensure collection of necessary insurance and demographic data.
  • Complete the Daily Balance Checklist at the end of each shift, ensuring all payment methods are accounted for and documented.
  • Willingness to travel or float between various MD Now locations as needed.
Qualifications:
  • Preferred: 1 year of experience in a clinical patient care environment.
  • Required: Obtain BLS certification within 30 days of employment.
  • Strong customer service skills are essential.
  • Ability to navigate multiple computer applications effectively.

As the largest and fastest-growing urgent care provider in Florida, MD Now is seeking talented individuals who are committed to making a positive impact on patient care in our communities. Our physician-led team delivers high-quality healthcare through a comprehensive range of urgent care and occupational health services during convenient hours. MD Now is part of HCA Healthcare, a leading provider of healthcare services with numerous facilities across the nation and the UK. Our team of over 283,000 HCA colleagues is united by a common goal - to provide healthier tomorrows for our patients.

HCA Healthcare has been recognized multiple times as one of the World's Most Ethical Companies by the Ethisphere Institute. In recent years, HCA Healthcare has invested significantly in charitable care and other uncompensated services.

We are a family of 270,000 dedicated professionals. Our Talent Acquisition team is reviewing applications for the Patient Representative position. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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