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Hospitality Patient Liaison

2 months ago

Delray Beach, Florida, United States Circles Full time

About Circles Culture:

The Circles culture fosters an inclusive atmosphere that champions self-expression and individuality. By nurturing open communication, respect, and professional development, we empower our employees to achieve their career aspirations while enhancing their personal growth. Circles places a high priority on the wellbeing of our team members, ensuring that our clients receive the same exceptional level of care.

Position Overview:

Circles is in search of individuals who possess a genuine enthusiasm for hospitality and customer service, with the ability to thrive under pressure and adapt to a dynamic environment. This role is ideal for someone who enjoys engaging with people and delivering outstanding customer experiences. As the initial point of contact for incoming patients, family members, and visitors, your primary responsibility is to anticipate patient needs and support them throughout their recovery journey. Your role as a liaison between staff, patients, families, and their non-clinical requirements is vital, requiring empathy and professionalism in handling diverse personalities.

We seek a collaborative team player who can integrate smoothly with care teams and significantly enhance the overall patient experience. You will provide assistance through various communication channels, including face-to-face interactions, phone calls, and emails, ensuring prompt, courteous, and customer-focused service. Your responsibilities will include making recommendations, fulfilling requests, and addressing the needs of patients and their families. This position demands exceptional hospitality skills, familiarity with the local area, and the ability to utilize a vehicle for local errands (mileage reimbursed).

The ideal candidate will have a minimum of 3 years of experience in hospitality or a related field.

Work Schedule: Monday to Friday from 8:00 AM to 4:30 PM, with no nights or weekends required.

Compensation: Hourly rate ranging from $24 to $26.

Key Responsibilities:

  • Delivering exceptional service to patients and guests by coordinating personal and convenience services.
  • Addressing inquiries and special requests from patients and family members, identifying appropriate resources to assist.
  • Responding to unique needs and following up to ensure satisfaction.
  • Managing all calls, messages, requests, and concerns efficiently.
  • Executing patient requests, running errands, coordinating dining needs, and conducting information research.
  • Engaging with relevant individuals or departments to resolve requests or issues.
  • Triaging clinical or health-related inquiries to the appropriate client liaison.
  • Maintaining a professional and approachable demeanor at all times.
  • Comfortably working in a rehabilitation setting, providing compassionate support.
  • Adapting to a fast-paced environment while managing stress and diverse personalities effectively.
  • Fostering meaningful relationships through engaging conversations with patients and guests.
  • Exhibiting flexibility to take on various roles within the patient lifecycle based on client and business needs.
  • Upholding strict confidentiality and privacy standards in all patient interactions.
  • Assisting with food and beverage services, including restocking and facilitating special orders.
  • Providing personal services to employees and family members, such as arranging recreational activities and transportation.

Qualifications:

  • Minimum of 3 years of experience in hospitality or a related field (healthcare or hotel experience preferred).
  • High school diploma or GED required.
  • Ability to use a personal vehicle for local errands (mileage reimbursed).
  • Proficient in Microsoft Office Suite.
  • Experience with Salesforce CRM is a plus.

Benefits:

  • Medical, dental, and vision insurance starting on the first day of the month after hire.
  • Long-term and short-term disability insurance provided by Circles.
  • 401k plan with matching contributions.
  • Life insurance coverage at no cost to employees.
  • Generous paid time off policy, accruing up to 15 days in the first year.
  • Paid holidays and one volunteer day off per year.
  • Access to various discount programs.
  • Four-week paid sabbatical every five years.
  • Eligibility for HSA/FSA accounts.
  • Access to Employee Assistance Programs.
  • Participation in Employee Benefit Resource Groups for ongoing learning and mentorship opportunities.