Front Office Operations Manager

5 days ago


St Petersburg, United States TradeWinds Island Resort Full time
Job Summary

We are seeking a highly skilled Front Office Operations Manager to join our team at TradeWinds Island Resort. As a key member of our front office department, you will be responsible for managing the day-to-day operations of our busy front desk, ensuring exceptional guest service and exceeding customer expectations.

The ideal candidate will have previous experience in a guest services management role, preferably in a resort setting. You will possess strong leadership skills, excellent communication abilities, and a proven track record of delivering high-quality results in a fast-paced environment.

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, as well as opportunities for professional growth and development.

Responsibilities
  • Manage the front desk operations, including guest registration, check-in and check-out, and room assignments.
  • Supervise a team of front desk staff, providing guidance, support, and training as needed.
  • Ensure seamless communication between the front desk and other departments, such as sales and reservations.
  • Provide exceptional guest service, responding promptly to guest inquiries and resolving any issues that may arise.
  • Maintain accurate records and reports, including guest profiles, reservation information, and financial data.


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