Front Desk Operations Manager

6 days ago


St Petersburg, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. The goal is to maximize room revenue and occupancy.

Responsibilities:
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Fully comprehend and execute all relevant phases of the front desk computer system.
  • Be aware of all rates, packages, and promotions currently underway.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards.
Requirements:
  • At least 2 to 3 years of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College coursework in a related field helpful.
  • Previous supervisory responsibility preferred.
  • A valid driver's license for the applicable state is mandatory.
Company Overview

Aimbridge Hospitality is the global leader in third-party hotel management, representing over 1,550 hotels across the United States and internationally.

Benefits
  • Daily Pay available after an initial waiting period.
  • Competitive salary: $65,000 - $80,000 per year (depending on location and experience).
  • Comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.


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