Front Desk Associate
1 day ago
As a Front Desk Associate at Earth Fare, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your primary responsibility will be to administer check-ins and check-outs, ensuring a smooth and efficient process for our guests.
Key Responsibilities
- Greets guests upon arrival and makes them feel welcome.
- Administers check-ins and check-outs, responding to guest inquiries in a professional and courteous manner.
- Monitors V.I.P. and special guest requests, ensuring timely and professional delivery of messages, packages, and mail.
- Processes guest payments and provides information on various matters such as transportation and restaurant advice.
- Explain all amenities to guests at check-in and ensures that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Adheres to Brand standards and company policies.
Requirements
- High School Education and relevant hotel experience.
- Ability to work well in stressful high-pressure situations, including handling guest objections and disputes.
- Ability to show initiative in job performance, anticipating what needs to be done before it becomes a necessity.
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