Front Desk Ambassador

2 weeks ago


Manhattan, Kansas, United States Crunch Fitness Full time
Front Desk Representative

Crunch Fitness is seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a welcoming atmosphere.

Responsibilities:
  • Greet and Welcome: Greet all members and guests with a smile and a friendly demeanor, making them feel welcome and valued.
  • Check-in and Check-out: Check in all members and guests in accordance with company procedures, ensuring accurate and efficient processing.
  • Facilitate Communication: Facilitate any messages on club software at member check-in, ensuring seamless communication and resolving any issues promptly.
  • Phone and Email: Answer phones in a courteous and professional manner, responding to inquiries and resolving issues in a timely and efficient manner.
  • Special Events: Communicate special events and promotions to members and guests, ensuring they are informed and engaged.
  • Member Experience: Maintain an atmosphere that makes members feel welcome and valued, ensuring their needs are met and exceeded.
  • Problem-solving: Facilitate all member requests or forward to a manager, resolving issues and concerns in a timely and professional manner.
  • Professionalism: Maintain a professional disposition at all times, adhering to company policies and procedures.
  • Retail and Services: Sell retail products and facilitate payment of member services in accordance with company procedures.
  • Facility Knowledge: Know the club facility, services, and schedules, ensuring accurate and efficient communication with members and guests.
  • Team Player: Assist in all projects as delegated by club management, working collaboratively with the team to achieve goals and objectives.
Qualifications:
  • Language Skills: Fluent in English, with proficient reading and writing skills.
  • Communication Skills: Good communication skills, with strong customer service skills and the ability to multitask.
  • Age and Experience: 18+ years of age, with experience in a fast-paced environment.
  • Energy and Patience: High energy and patience required, with the ability to work early morning shifts.

Crunch Fitness is an equal opportunity employer, committed to diversity and inclusion. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation: $15.00 per hour

Join the Crunch Fitness Team: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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