Housekeeping Room Specialist

1 week ago


Miami, Florida, United States EAST Miami Full time
Job Overview

Position Title: Room Attendant

Department: Housekeeping

Reporting To: Director of Housekeeping, Assistant Director of Housekeeping, Floor Supervisor, Housekeeping Coordinator

Job Purpose

The Room Attendant plays a crucial role in supporting the Housekeeping Department by ensuring that all guest rooms are maintained to the highest standards of cleanliness and comfort. This position is integral in delivering exceptional service to guests and fostering a welcoming environment.

Key Responsibilities

Guest Service

  • Consistently delivers outstanding service to guests, ensuring their comfort and satisfaction.
  • Addresses and resolves guest and colleague inquiries and complaints promptly and courteously.
  • Maintains positive relationships with guests and colleagues, contributing to a harmonious work environment.

Operational Duties

  • Utilizes appropriate cleaning agents for various surfaces, adhering to safety and operational guidelines.
  • Performs physical tasks such as bending, lifting, and stretching to complete cleaning duties effectively.
  • Responsible for cleaning and preparing guest rooms according to established priorities and directives.
  • Handles and transports cleaning supplies and linens securely to designated areas.
  • Ensures the removal of waste and soiled items, replacing them with fresh linens and amenities.
  • Conducts thorough cleaning of bathrooms, including mirrors, sinks, and showers, ensuring all areas are spotless.
  • Regularly inspects and maintains the condition of furniture and fixtures, reporting any damages as necessary.
  • Updates the status of cleaned rooms in the assignment system accurately.
  • Returns cleaning carts to the designated area at the end of each shift, ensuring all supplies are restocked.

Team Collaboration

  • Works collaboratively with other housekeeping staff and departments to ensure seamless service delivery.
  • Participates in training sessions and team meetings to enhance skills and knowledge.

Qualifications and Skills

  • Ability to adhere to hotel policies and procedures while maintaining high standards of cleanliness.
  • Strong organizational skills and the ability to prioritize tasks effectively.
  • Excellent problem-solving skills and the ability to work well under pressure.
  • Ability to build and maintain professional relationships with guests and team members.
  • Physical stamina to perform cleaning tasks and handle equipment safely.

Personal Attributes

  • Exhibits a professional demeanor and appearance at all times.
  • Demonstrates a commitment to providing a positive guest experience.
  • Maintains confidentiality and security of guest information.


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