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Client Support Associate
2 months ago
Client Service Representative Overview:
Element Materials Technology is seeking a dedicated Client Service Representative to enhance our team. This role is pivotal in fostering loyalty by nurturing and managing relationships with our valued customers. The representative will be responsible for monitoring and tracking orders to ensure timely delivery and uphold customer satisfaction.
Key Responsibilities:
1. Manage key accounts by generating status reports for each customer, scheduling workflow processes, and communicating accurate delivery timelines.
2. Provide clients with regular updates on work in progress and status reports.
3. Coordinate the return of customer samples and remnants as necessary.
4. Collaborate with customers and testing laboratories to address and resolve complaints or issues.
5. Offer information to prospective customers through various communication channels.
6. Resolve discrepancies related to purchase orders, including quantity and specifications.
7. Direct qualified leads to the sales team for quotations.
8. Invoice completed orders and manage customer invoice disputes.
Qualifications:
- High school diploma required; A or BA/BS preferred.
- Minimum of 1 year experience in customer service.
- Background in aerospace or material testing is advantageous.
- Bilingual skills are a plus.
- Proven success in customer service roles.
- Strong oral and written communication skills are essential.
- Proficiency in standard office software (Excel, Word, and Windows applications) is required.
- Excellent interpersonal skills and the ability to remain composed under pressure.
- Capability to work independently with minimal supervision.
- Strong multitasking abilities are necessary.
Company Overview:
Element is a rapidly expanding organization in the testing, inspection, and certification sector. With over 9,000 professionals operating from numerous locations worldwide, we are united by a shared mission to 'Make tomorrow safer than today'.
Our commitment to quality ensures that our customers' products, materials, processes, and services are safe, compliant, and fit for purpose. From initial research and development through to complex regulatory approvals and production, our global network of experts supports clients in achieving product quality assurance and sustainable outcomes.
Diversity Statement:
At Element, we prioritize our people. We are an equal opportunity employer that values diversity and inclusion as essential to our vision of becoming 'the world's most trusted testing partner'. All qualified candidates will be considered for employment based on objective work-related criteria, without regard to age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity.
