Client Success Associate
2 months ago
Valer is a cloud-based application that automates healthcare revenue operations and provides connectivity solutions among healthcare insurers and providers. Our mission is to speed and simplify prior authorization management, enabling our clients to deliver faster, easier healthcare to their patients.
Job SummaryWe are seeking a highly skilled Client Success Associate to join our team. As a Client Success Associate, you will work closely with our customers and engineers to ensure that our platform is providing optimal benefit to our customers.
Key Responsibilities- Support new client implementations and expansions
- Provide ongoing customer support post-implementation
- Work closely with clients and internal teams to support and optimize Valer
- Assist with customization of clients' workflow
- Provide training to users on the Valer platform
- Develop close relationships with our customer leadership and users
- Work with the Sales and Executive Teams during the sales process
- High EQ with capacity to hear both what's being said and what's not being said
- Healthcare experience (1 year minimum)
- Strong and diplomatic communicator and relationship manager
- Passionate professionalism
- Tech-savvy and openness to learning some technical aspects of our business
- Creative and cool-headed problem solver
- Ability to work in a fast-paced environment and thrive within ambiguity
- Collaborator and commitment to being an integral component of delivering our vision
Valer offers a full-time position with a benefits package. This role features opportunity for professional growth, and some travel will be required. The company is currently remote, but we expect to pivot to a more hybrid arrangement, allowing for remote employees to travel occasionally to the headquarters in Huntington Beach, California.
Please note: If you have don't have a minimum of one year experience in healthcare but still believe yourself to be a great fit for this position, send us a message to convince us to make an exception.
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