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Patient Registration Coordinator
2 months ago
Position Overview:
At Summit Orthopedics, we value the contributions of every team member as they play a crucial role in enhancing the experience of our patients.
Work Environment:
Become part of a patient-centered atmosphere that embodies our core values: Compassion, Integrity, Excellence, Collaboration, Stewardship, and Innovation. Our organization fosters a culture where staff members feel valued and discover a profound sense of purpose in their responsibilities, promoting a supportive and enjoyable workplace.
Role Responsibilities:
The Patient Registration Coordinator serves as the initial point of contact for all clinic and Orthopedic Urgent Care patients. Key responsibilities include:
- Welcoming and registering patients, ensuring accurate verification of medical and demographic details.
- Scheduling follow-up appointments and informing the clinical team of patient arrivals.
- Providing general support and assistance to patients and teams, along with various administrative tasks for our Revenue Cycle teams.
This position is directly engaged with patients and requires a commitment to delivering exceptional customer service and quality care.
Work Schedule:
This is a part-time position with scheduled hours on weekdays.
Key Duties Include:
- Efficiently managing all aspects of Registration and Scheduling Standards, which encompasses:
- Collecting necessary medical and demographic information for patient registration and scheduling.
- Handling co-pays and payments accurately.
- Obtaining and entering insurance information correctly, adhering to all insurance and scheduling protocols for compliant billing.
- Coordinating interpreters and Qualified Rehabilitation Consultants as required.
- Preparing patient charts for the following day and distributing incoming mail and faxes.
- Communicating with teams and providers to ensure a seamless and positive patient experience.
- Managing the retrieval of patient records and medical imaging CDs, ensuring proper authorization and documentation.
- Assisting with rescheduling patients when there are changes in provider schedules.
- Maintaining an accessible, tidy, and organized patient lobby.
- Performing various administrative tasks and other assigned duties as needed.
Customer Service Commitment:
Delivering outstanding customer service to all patients, teams, providers, and staff by being attentive, respectful, and helpful is essential.
Summit Orthopedics offers comprehensive orthopedic care to the Twin Cities, Greater Minnesota, and Western Wisconsin, including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical care.
Our dedicated team of physicians, surgeons, physician assistants, certified athletic trainers, and therapists, along with over 1100 employees, collaborate to provide quality care that supports a healthier, more active lifestyle.
Summit Orthopedics is committed to ensuring equal opportunities for all employees and applicants in accordance with applicable laws and regulations.
