Patient Access Representative Associate
4 weeks ago
Opportunities at Optum
As a Patient Access Representative Associate, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.
Responsibilities
- Greet and welcome patients in person
- Collect demographic and insurance information
- Check in and interview patients to complete appropriate paperwork
- Direct patients to their appointment or procedure
- May assist in scheduling add-on appointments
- Document any issues and resolutions in electronic medical records
- Resolve claim issues or registration errors on patient accounts
- Verify insurance eligibility and benefits information for payers and interpret results
- Obtain cost information and explain it to patients
- Collect co-pay or deductibles and respond to questions regarding financial assistance programs
- Screen and approve patients for financial assistance programs
- Assist patients with the application process for available financial assistance programs
- Provide technical or functional direction for employees
- Assist patients in completing request for information forms and submit them to the appropriate department
- Obtain signatures from patients as needed
- May gather medical record information from all departments for collection
- Provide customer service for inbound and outbound telephone calls
- May mentor other staff as needed
Requirements
- 6+ months of customer service experience in an office/hospital setting
- Intermediate level of proficiency with Microsoft Office products
- Ability to work 24 hours per week in shifts from 2:30pm – 11:30pm, including occasional weekends as the business requires
- Ability to attend 3 weeks of training within standard daytime hours upon hire
- Must be 18 years of age or older
Preferred Qualifications
- Revenue Cycle experience
- General office experience
- Epic experience
Physical Demands
- Consistent walking, standing, bending, turning, etc
- Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
At Optum
We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Equal Employment Opportunity
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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