Healthcare Operations Coordinator

2 days ago


Lakeville, Minnesota, United States Allina Health Full time

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

  • 1.0 FTE
  • 8-hour, day shifts
  • No scheduled weekends

Job Description:

Maintains systems essential to the daily operations supporting patient care. Schedules and coordinates a variety of appointments, procedures and tests, maintains and communicates department and provider schedules and provides excellent department support to promote efficient, effective clinical operations and provide exceptional patient experience.

Responsibilities:

  • Scheduling:
    • Schedules and/or reschedules patient appointments, procedures, diagnostic tests, surgeries, hospital admissions and other related appointments between multiple providers.
    • Verifies insurance and obtains prior authorizations as needed, may register patients.
    • May manage the patient outcome tool, including preparation and distribution.
    • May create, delete and modify schedule versions and calendars to reflect changes in provider schedules.
    • Arranges interpreter services for patients as needed.
  • Administrative Department Support:
    • May provide department reception, patient check-in.
    • Provides telephone coverage, routing messages accordingly.
    • May track insurance verification using multiple systems.
    • May maintain lobby area.
    • May ensure that patient documentation is complete and is responsible for an insurance or referral work queue.
    • Organizes and maintains department records, manuals and patient education materials.
    • Participates in completion of patient data reporting requirements and compliance with regulatory standards.
    • May create and maintain all training materials for new and current employees.
    • May assist physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records.
  • Chart Preparation:
    • Analyzes patient records to determine if outside documents are needed.
    • Reviews patient consent forms and ensures they are updated with the patient.
    • Contacts document source, obtains records, scans and indexes into the electronic medical record.
  • Other Duties:
    • Performs other duties as assigned.

Requirements:

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.

Preferred Qualifications:

  • High school diploma or GED.
  • Post secondary education in medical field.
  • 2 to 5 years experience in a medical office including administrative support, scheduling, customer service, working knowledge of Microsoft Suite and electronic medical records.

Physical Demands:

  • Sedentary.
  • Lifting weight: Up to 10 lbs. occasionally, negligible weight frequently.


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