Availability Manager

3 weeks ago


Laurel, Maryland, United States Quevera LLC Full time
Job Description

Quevera LLC is seeking an experienced professional to fill the role of Availability Manager. This position is responsible for supervising the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations.

Key Responsibilities:

  1. Manage operational management team and service delivery staff to ensure service levels and objectives are met.
  2. Implement operations improvements to meet established objectives across multiple facilities.
  3. Facilitate customer relationship and satisfaction while ensuring adherence to company policies and processes.
  4. Investigate matters of significance, recommend and implement appropriate course of action.
  5. Coordinate and communicate with other managers to leverage resources and discuss solutions to matters of significance.
  6. Develop and implement processes for leveraging and using resources to meet customer needs.
  7. Implement moderately complex core business processes and assist in process improvement initiatives in order to enhance customer service.
  8. Train and evaluate employees to enhance their performance, development, and work product.
  9. Prepare and recommend operating and personnel budgets for approval.

Requirements:

Must have eight (8) years of experience that can be a combination of work history and education. A Masters' degree is equivalent to 6 years' experience; a Bachelors' degree is equivalent to 4 years of experience and an associates' degree is equivalent to 2 years of experience.

All degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics.

Quevera LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.



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