Spa Customer Service Specialist
1 week ago
Benefits:
- Professional development opportunities
- Retirement savings plan
- Matching contributions for retirement
The Milagro Spa, part of Genesis Health Clubs, is seeking dedicated and professional customer service specialists for our front desk operations. We are committed to delivering outstanding service to our clientele and are looking for individuals who embody positivity and a team-oriented spirit.
Key Responsibilities:
- Utilize Meevo Software for efficient operations
- Manage client check-ins and check-outs
- Schedule appointments and handle multiple phone lines
- Maintain a welcoming reception and retail area
- Assist with laundry and upkeep of changing and locker rooms
- Exhibit flexibility in availability, including evenings and weekends
Qualifications:
- Previous experience in a similar role is preferred
- Strong communication and interpersonal skills
- Commitment to professionalism and ethical standards
- Ability to work varied hours, including holidays
- Familiarity with spa and health club policies
- Maintain accurate client documentation
- Participate in training and meetings as required
- Ensure a clean and organized workspace
- Achieve service and retail targets
- Assist clients with product selections and recommendations
- Promote spa services and gift card sales
- Maintain a polished professional appearance
- Restock and dust retail displays during downtime
The Milagro Spa is dedicated to providing a unique and rejuvenating experience, supported by our skilled technicians who offer a range of services designed to enhance well-being. We prioritize ongoing education to keep our staff informed and engaged.
Compensation details will be discussed during the interview process.
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