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Spa Customer Service Specialist

2 months ago

Wichita, Kansas, United States Genesis Health Clubs Full time
Job Overview

Benefits:

  • Professional development opportunities
  • Retirement savings plan
  • Matching contributions for retirement

The Milagro Spa, a part of Genesis Health Clubs, is seeking dedicated and professional front desk customer service specialists to enhance our guest experience.


The role of the front desk concierge involves delivering outstanding service to all clients during their time at the spa. Teamwork is essential, and we are looking for individuals who are consistently positive, cheerful, and committed to exceeding our guests' expectations.


Key Responsibilities:

  • Utilizing Meevo Software systems effectively
  • Managing phone calls, client check-ins and check-outs, and appointment scheduling
  • Maintaining a welcoming reception and retail environment
  • Assisting with laundry operations and upkeep of changing areas
  • Demonstrating flexibility in availability, including days, evenings, and weekends
  • Performing multiple tasks efficiently, including handling various phone lines
  • Preferred experience in a similar role
  • Exhibiting excellent communication and interpersonal skills to address client needs
  • Upholding high standards of professionalism and ethical behavior
  • Willingness to work during evenings, weekends, and holidays as required
  • Understanding of spa and health club policies
  • Maintaining accurate client documentation
  • Participating in training and meetings as needed
  • Keeping the workspace organized and well-stocked
  • Aiming to achieve service and retail targets
  • Assisting clients with retail choices
  • Encouraging product recommendations from technicians
  • Promoting spa services and special offers
  • Facilitating gift card sales
  • Recommending future appointments to clients
  • Maintaining a professional appearance and demeanor
  • Restocking and dusting retail displays during downtime

The Milagro Spa is dedicated to providing an unparalleled experience, with a focus on relaxation and rejuvenation through expert services. Continuous education is a vital aspect of our operation, ensuring our staff remains knowledgeable and engaged.


Compensation details will be discussed during the interview process.