Spa Customer Service Specialist

1 week ago


Wichita, Kansas, United States Genesis Health Clubs Full time
Job Overview

Benefits:

  • Professional development opportunities
  • Retirement savings plan
  • Retirement matching contributions

The Milagro Spa, part of Genesis Health Clubs, is excited to announce an opening for a dedicated and professional front desk customer service specialist. We are looking for individuals who are dependable and committed to delivering outstanding service to our clients.


The role of the front desk concierge involves ensuring that every guest receives exceptional service throughout their visit. We value teamwork, so being a collaborative team member is essential. Ideal candidates will possess a positive attitude, a bright demeanor, and a commitment to exceeding client expectations.


Key Responsibilities:

  • Utilizing Meevo Software systems effectively
  • Managing phone calls, client check-ins and check-outs, and appointment scheduling
  • Maintaining a welcoming reception and retail area
  • Assisting with laundry logistics and upkeep of changing areas
  • Exhibiting flexibility in availability, including days, evenings, and weekends
  • Performing various tasks such as multi-tasking, managing multiple phone lines, and maintaining a tidy reception area
  • Relevant experience is preferred
  • Demonstrating excellent communication and interpersonal skills to engage with clients and address their needs
  • Upholding a high standard of professionalism and ethical behavior
  • Willingness to work evenings, weekends, and holidays as required
  • Understanding Spa and Genesis Health Club policies
  • Maintaining accurate client documentation
  • Participating in training and meetings as needed
  • Keeping the workspace organized and stocked with necessary supplies
  • Aiming to achieve service and retail goals
  • Assisting clients with retail selections and promoting spa services
  • Encouraging future appointments and gift card sales
  • Maintaining a consistent professional appearance
  • Restocking and dusting retail shelves during downtime

The Milagro Spa is dedicated to providing an unparalleled experience for our clients, featuring highly trained professionals who offer soothing massages and rejuvenating skin treatments. Ongoing education is a vital aspect of our operations, ensuring that our service providers remain engaged and knowledgeable.


Compensation details will be discussed during the interview process.



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