Technical Support Specialist

2 weeks ago


Bethlehem, Pennsylvania, United States Hansen Technologies Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Hansen Technologies. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff and customers.

Key Responsibilities
  • Provide Tier 1, 2, and 3 technical support for IT-related issues, including hardware and software troubleshooting.
  • Manage incident and request tickets, ensuring timely resolution and adherence to business SLAs.
  • Collaborate with internal teams to resolve complex technical issues and implement changes.
  • Participate in ad-hoc IT projects and create change requests using standard change management processes.
Requirements
  • 3+ years of experience in a similar role, with a strong background in IT support and infrastructure.
  • Proven experience with Microsoft Systems and Products, including Windows, MS 365 Admin Centre, Active Directory, and SharePoint.
  • Knowledge of multiple levels of technology support, including Atlassian, VDIs, VMs, backup systems, and PowerShell.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer

As a Technical Support Engineer at Hansen Technologies, you will enjoy a competitive compensation package, comprehensive benefits, and opportunities for growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please apply now.



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