Network Support Specialist

5 hours ago


Bethlehem, Pennsylvania, United States Astound Full time
Job Summary

Astound Broadband is seeking a skilled Network Support Specialist to join our Applications, Systems and Network Operations Department. As a key member of our team, you will be responsible for monitoring and responding to service-related issues impacting customers, ensuring timely repair and minimizing negative customer experience.

Key Responsibilities

* Triage commercial services and equipment for outages and performance issues
* Isolate and identify cause of faults for customer network-related issues
* Remote restore/reroute competencies
* Perform equipment checks remotely using automated monitoring tools in accordance with established policies and procedures
* Properly assess impact to core network/services and resulting impact to Customers and escalate appropriately
* Interface directly with Internal and External Enterprise Engineers/Technicians
* Event Escalation
* Reporting
* Support of hosted voice services

Requirements

* Telecom or MSO Network Operations Center experience preferred, along with 3 or more years technical experience in a telecommunications, network, cable, or related industry
* Strong verbal, written, and interpersonal communication skills
* Sound ability to analyze issues
* Proven experience and detailed knowledge in supporting Network protocols and networking technologies, HFC plant and system delivery, and VoIP platforms
* RF Network troubleshooting
* Network protocols
* Basic Linux Commands
* LANs and Wans
* OSI model
* Subnetting and routing
* Cisco iOS software
* Power Plant Comprehension - Generator, UPS, Battery, Commercial, ATS
* Hardware configuration
* Remote-Restore & Alternate routing Understanding & Execution
* Monitoring, Issue Management, Communication
* Use of NOC tools for issue identification and escalation
* Critical Thinking Skills
* Microsoft Office

What We Offer

* 401k retirement plan, with employer match
* Insurance options including: medical, dental, vision, life and STD insurance
* Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
* Floating Holiday: 40 hours per year
* Paid Holidays: 7 days per year
* Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
* Tuition reimbursement program
* Employee discount program

About Astound Broadband

Astound Broadband is a leading supplier of cutting-edge technology and communications services. We are committed to taking care of our customers and our employees, and we strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

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