IT Support Specialist
6 days ago
We are seeking a skilled and motivated IT professional to join our team as a Technical Support Specialist - Level 2. The ideal candidate will possess strong technical knowledge, problem-solving skills, and a customer-focused attitude.
Key Responsibilities:- Provide advanced technical support for hardware, software, and network issues in a MS Windows environment.
- Diagnose and resolve complex IT problems in a timely and efficient manner.
- Assist in managing and maintaining servers, workstations, and other IT infrastructure.
- Configure and maintain network devices such as routers, switches, and firewalls.
- Implement and maintain company policy and security protocols to protect company data.
- Assist end-users with IT-related inquiries and provide training on new technologies.
- Create and maintain documentation for IT procedures and solutions.
- Support remote users and ensure secure access to company resources.
- Participate in IT projects, including planning, implementation, and documentation.
- Associate's degree or equivalent experience.
- Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified IT Professional (MCITP), or similar.
- Minimum of 3-5 years of experience in IT support.
- Proficiency in MS Windows desktop and server operating systems.
- Experience with Azure Active Directory.
- Strong knowledge of networking protocols and hardware.
- Familiarity with cloud services (AWS, Azure, Google Cloud).
- Understanding of cybersecurity principles and practices.
- Strong communication and interpersonal skills.
- Reliable transportation to travel throughout Western MA.
$24.00 per hour.
At ServiceNet, you will make a real difference. Whether you're working in residential direct care, clinical care, peer support, or other valuable roles, you'll be part of a compassionate team dedicated to supporting our community. With over 1,500 employees and 100 programs across western Massachusetts, we're confident there's a role that's the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We'd love for you to join us.
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