IT Support Specialist
3 days ago
ABARTA Coca-Cola Beverages, LLC is seeking a skilled IT Support Analyst to join our team. As a key member of our Service Desk, you will provide first-level technical assistance and support for our distribution centers throughout Pennsylvania.
Responsibilities:- Provide Level 1 desktop support via our Service Desk, resolving issues remotely and escalating as needed.
- Offer Level 2 desktop field support directly onsite for client problem resolution.
- Manage helpdesk requests through our company's helpdesk request system.
- Properly escalate unresolved helpdesk tickets/issues to the next level of support.
- Utilize software distribution tools and standard desktop support tools.
- Collaborate with vendor support contacts to resolve technical problems.
- Swap out or maintain desktop or laptop PC hardware, software, components, or peripherals.
- Maintain assets, adding, deleting, and updating, using an asset management tool.
- Support Warehouse handheld devices and bar code scanners.
- Support company mobile devices, iOS, and Android.
- Support network printers.
- Participate in On-Call rotation consisting of one week per month.
- Ability to lift 25-50 pounds and climb a ladder up to 8 feet off the ground.
- Associate's degree in IT or equivalent applicable experience.
- Experience in desk-side support for end users.
- Excellent customer service skills, interpersonal skills, and telephone etiquette.
- Ability to travel to distribution centers throughout PA on an as needed basis.
- Intermediate knowledge of computer hardware and peripherals, installation, and repair.
- Experience troubleshooting basic network, hardware, software, and printer problems.
- Previous experience with Windows 7, 8, and 10 operating systems.
- Experience imaging and re-imaging Windows.
- Previous experience supporting Honeywell CT 40 and CK65 devices desired but not required.
ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer. All applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position.
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