Retail Branch Manager

4 weeks ago


Chelmsford, Massachusetts, United States Northern Bank Full time
Job Summary

Northern Bank seeks a seasoned professional to lead its retail branch team. The ideal candidate will possess excellent leadership and coaching skills, with a proven track record of driving sales growth and delivering exceptional customer service.

Key Responsibilities

  • Develop and implement strategies to increase sales and customer engagement
  • Lead and coach a high-performing team to achieve business objectives
  • Collaborate with the Business Development Manager to drive branch performance and customer satisfaction
  • Stay up-to-date on retail products and services, and provide expert guidance to team members
  • Model exceptional customer service and hold team members accountable for delivering a white-glove experience

Requirements

  • 2-3 years of banking experience, with a focus on sales and customer service
  • Assistant Branch Manager experience preferred
  • Excellent communication, sales, and leadership skills
  • Ability to multitask, prioritize, and manage time efficiently

About Northern Bank

Northern Bank is a full-service bank dedicated to providing practical, common-sense financial solutions to its customers. With assets of over $3 billion and 12 locations throughout Middlesex County, Northern Bank is committed to helping its customers achieve their financial goals.



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