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Water Utility Service Associate

2 months ago

Concord, New Hampshire, United States City of Concord New Hampshire Full time
Job Summary

We are seeking a skilled Utility Customer Service Representative to join our team at the City of Concord New Hampshire. As a key member of our customer service team, you will be responsible for providing exceptional service to our water and wastewater customers.

Key Responsibilities
  • Respond to customer inquiries and complaints regarding water and wastewater services
  • Process work orders and assignments related to water leaks, meter reading, and water conservation
  • Provide information and assistance on water and wastewater services, including billing and payment options
  • Collaborate with internal teams to resolve customer issues and improve service delivery
Requirements
  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic computer skills and knowledge of customer service software