Technical Support Specialist

4 weeks ago


Carrollton, Texas, United States Tanner Health System Full time

Job Summary

The Technical Support Specialist is a key member of the Information Technology department at Tanner Health System, responsible for providing technical assistance and support to various stakeholders. This role involves troubleshooting and repairing hardware and software issues, as well as performing routine maintenance tasks to ensure the smooth operation of our systems.

Key Responsibilities

  • Provide technical support and assistance to users via phone, email, or in-person
  • Troubleshoot and repair hardware and software issues
  • Perform routine maintenance tasks to ensure system uptime and performance
  • Collaborate with technical staff to resolve complex technical issues
  • Document technical procedures and processes

Requirements

  • High school diploma or equivalent required
  • Three years of related experience in IT support or a related field
  • Working knowledge of specialized practices, equipment, and procedures
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications

  • Two years of experience in a medical environment
  • Microsoft Configuration Manager or Cisco Call Manager PBX experience
  • Ability to create technical procedural documentation

Work Schedule

Monday to Friday, 8:30am to 5:00pm



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