Customer Support Specialist
16 hours ago
Unlock Exceptional Customer Experiences
CellGate Access Control Systems is seeking a skilled Customer Support Specialist to join our Gold Key Support Team. As a key member of this elite team, you will play a crucial role in bridging the gap between our innovative access control solutions and our valued clientele.
Your Mission
- Activate Connections: Guide new customers through product activation with clear, supportive communication
- Master Data Management: Ensure smooth operations through accurate database entry and updates
- CRM Expertise: Manage the activation process using Salesforce, tracking cases and maintaining detailed accounts
- Product Authority: Become an expert in CellGate's product universe, troubleshooting and sharing knowledge
- Technical Support Backup: Step in to assist the Technical Support team during high-volume periods or complex issues, providing skilled assistance on technical support calls
- Customer Relations: Maintain a courteous, helpful, and professional demeanor in all interactions
Your Toolkit
- Passion for delivering exceptional customer service
- Outstanding written and verbal communication skills
- Exemplary phone etiquette
- Basic software proficiency
- Keen attention to detail
- Familiarity with standard office equipment
- Exceptional time management skills
- Strong troubleshooting skills
- Ability to quickly learn and apply technical knowledge
- Adaptability to switch between customer support and technical support roles
- Salesforce experience (preferred)
Join CellGate and become a versatile support professional, ready to tackle both customer inquiries, system administrator issues, and technical challenges. Apply today and let's create exceptional customer experiences together
CellGate: Where Innovation Meets Customer Care
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