Customer Support Specialist

16 hours ago


Carrollton, Texas, United States CellGate Access Control Systems Full time

Unlock Exceptional Customer Experiences

CellGate Access Control Systems is seeking a skilled Customer Support Specialist to join our Gold Key Support Team. As a key member of this elite team, you will play a crucial role in bridging the gap between our innovative access control solutions and our valued clientele.

Your Mission

  • Activate Connections: Guide new customers through product activation with clear, supportive communication
  • Master Data Management: Ensure smooth operations through accurate database entry and updates
  • CRM Expertise: Manage the activation process using Salesforce, tracking cases and maintaining detailed accounts
  • Product Authority: Become an expert in CellGate's product universe, troubleshooting and sharing knowledge
  • Technical Support Backup: Step in to assist the Technical Support team during high-volume periods or complex issues, providing skilled assistance on technical support calls
  • Customer Relations: Maintain a courteous, helpful, and professional demeanor in all interactions

Your Toolkit

  • Passion for delivering exceptional customer service
  • Outstanding written and verbal communication skills
  • Exemplary phone etiquette
  • Basic software proficiency
  • Keen attention to detail
  • Familiarity with standard office equipment
  • Exceptional time management skills
  • Strong troubleshooting skills
  • Ability to quickly learn and apply technical knowledge
  • Adaptability to switch between customer support and technical support roles
  • Salesforce experience (preferred)

Join CellGate and become a versatile support professional, ready to tackle both customer inquiries, system administrator issues, and technical challenges. Apply today and let's create exceptional customer experiences together

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