Technical Support Engineer 4
2 weeks ago
At Juniper Networks, we're committed to delivering network experiences that transform how people connect, work, and live. As a Technical Support Engineer 4, you'll play a critical role in helping us achieve this vision.
Key Responsibilities:
- Become the dedicated focal technical support contact for high-priority incidents for a limited number of Advanced Services customers.
- Acquire in-depth knowledge of Juniper infrastructure and technologies, including network topology, features, configurations, and service history.
- Take ownership of high-priority or critical customer issues, isolate Juniper product issues, and ensure timely service restoration and resolution.
- Collaborate with Juniper Engineering teams to provide bug fixes on software issues reported by customers.
- Develop and maintain skills in core products and technologies, highlighting any need for training as customer networks evolve.
Requirements:
- Bachelor's degree in engineering, computer science, or related field, or equivalent experience.
- 3-6 years of experience in supporting large, complex IP-based networks.
- Proven experience in IP networking basics, routing technologies, switching and data center technologies, and operating systems.
- Strong problem-solving and troubleshooting skills, as well as excellent communication and presentation skills.
Preferred Qualifications:
- JNCIE/CCIE lab certifications or extensive Juniper product experience.
- Working experience with operating system architectures, scripting languages, virtualization, and service daemons.
Additional Information:
Travel requirements for this position are expected to be less than 10%.
Juniper Networks is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender, national origin, political affiliation, sexual orientation, gender identity, or expression.
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