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Network Engineer

4 weeks ago

Herndon, Virginia, United States Juniper Networks Full time
Job Description

At Juniper Networks, we're looking for a skilled Network Engineer to join our Technical Support team. As a Technical Support Engineer, you'll be responsible for providing top-notch support to our customers, troubleshooting complex network issues, and collaborating with our engineering teams to resolve issues.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot complex network issues using Juniper Networks products and technologies
  • Collaborate with engineering teams to resolve issues and improve product quality
  • Develop and maintain knowledge of Juniper Networks products and technologies
  • Contribute to technical documentation and knowledge base articles

Requirements:

  • Bachelor's degree in engineering, computer science, or related field
  • Minimum 5 years of experience in supporting large, complex IP-based networks
  • Proven experience in routing technologies, switching and data center technologies, and operating systems
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and presentation skills

Preferred Qualifications:

  • JNCIE/CCIE lab certifications or extensive Juniper product experience
  • Working experience with operating system architectures, scripting languages, and virtualization

About Juniper Networks:

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions, and services that transform the way people connect, work, and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world.