Cloud Support Engineer

4 hours ago

Herndon, Virginia, United States Amazon Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and developing new technical skills and competencies.

Key Responsibilities:

  • Provide technical support to customers through various contact channels, including telephone, email, and web/live chat.
  • Drive initiatives to improve support-related processes and customer experience.
  • Work with internal AWS teams to improve services and provide feedback on customer problems.
  • Continuously learn and develop new technical skills and competencies.
  • Act as an interviewer and coach/mentor for new team members.

About the Team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer

We value diverse experiences and offer a range of benefits, including flexible work hours, mentorship, and career growth opportunities. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

Basic Qualifications

  • 1+ years of software development or technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
  • Minimum of 1+ years of related professional and/or military experience.

Preferred Qualifications

  • One or more security-related certifications (CISSP, CEH, CISA, CISM, SECURITY+, OSCP, or related).
  • Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE), Center for Internet Security (CIS) Benchmarks).
  • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).

  • Cloud Engineer

    3 weeks ago

    Herndon, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Cloud EngineerAt General Dynamics Information Technology, we are seeking a highly skilled Cloud Engineer to join our team. As a Cloud Engineer, you will play a critical role in designing, implementing, and maintaining secure and scalable cloud-based systems for our clients.Key Responsibilities:Design and implement cloud-based architectures to meet...

  • Cloud Engineer

    2 days ago

    Herndon, Virginia, United States Fusion Innovation Full time

    Fusion Innovation is a leading provider of innovative solutions for the nation's most sensitive programs. We are seeking a highly skilled Cloud Engineer to join our technical team in supporting the advancement of AI/ML and Data Science technologies.The successful candidate will be a key contributor to the team, focusing on the design, deployment, and...

  • Cloud Engineer

    8 hours ago

    Herndon, Virginia, United States iQuasar Full time

    We are seeking a highly skilled Cloud Engineer to join our team at iQuasar. The ideal candidate will have experience with Kubernetes and containerization deployment tools, as well as AWS cloud EKS services and cloud-native services.The successful candidate will be responsible for providing cloud support to our team, focusing on the development and deployment...

  • Cloud Systems Engineer

    4 weeks ago

    Herndon, Virginia, United States Kavaliro Full time

    Job Title: Cloud Systems EngineerKavaliro is seeking a highly skilled Cloud Systems Engineer to support a client in Herndon, VA.Job Summary:The Cloud Systems Engineer will serve as a single point of contact for all systems engineering team efforts, providing status updates and taking action regarding engineering implementation issues.Key...

  • Cloud Systems Engineer

    3 weeks ago

    Herndon, Virginia, United States Kavaliro Full time

    Job Title: Cloud Systems EngineerKavaliro is seeking a highly skilled Cloud Systems Engineer to support a client in Herndon, VA.Job Summary:The Cloud Systems Engineer will serve as a single point of contact for all systems engineering team efforts, providing status updates and taking action regarding engineering implementation issues.Key...

  • Cloud Security Engineer

    2 days ago

    Herndon, Virginia, United States Novul Solutions Full time

    Job Title: Cloud Security EngineerNovul Solutions is seeking a highly skilled Cloud Security Engineer to support government projects in Herndon, VA.This position requires a mix of technical expertise and policy knowledge, with a focus on implementing standards like ICD 503, NIST Risk Management Framework, and cloud technologies.The ideal candidate will...

  • Cloud Systems Engineer

    3 weeks ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly motivated Cloud Systems Engineer to join our team at Amazon. As a Cloud Systems Engineer, you will be responsible for designing, implementing, and operating large-scale cloud infrastructure systems.Key ResponsibilitiesDesign and implement scalable and highly available cloud infrastructure systemsCollaborate with...

  • Senior Cloud Engineer

    1 day ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly motivated Senior Cloud Engineer to join our team at Amazon. As a Senior Cloud Engineer, you will be responsible for designing, building, and operating large-scale cloud infrastructure to support our business-critical applications.Key Responsibilities:Design and implement scalable and secure cloud infrastructure to meet...

  • Cloud DevOps Engineer

    3 days ago

    Herndon, Virginia, United States Two Six Technologies Full time

    Job Title: Cloud DevOps EngineerAt Two Six Technologies, we are committed to building innovative products that address the world's most complex challenges. Our team is dedicated to delivering cutting-edge solutions that empower our customers and support their mission to create a safer global future.We are seeking a skilled Cloud DevOps Engineer with Active...

  • Cloud Security Engineer

    3 weeks ago

    Herndon, Virginia, United States August Schell Full time

    Job Title: Cloud Security EngineerWe are seeking a highly skilled Cloud Security Engineer to join our team at August Schell. As a Cloud Security Engineer, you will be responsible for implementing and maintaining security controls for cloud computing services such as AWS/C2S, Microsoft Azure, Nutanix, and VMware.Key Responsibilities:Implement and maintain...

  • Cloud Infrastructure Engineer

    7 hours ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Cloud Engineer to join our team at Amazon. As a Cloud Engineer, you will be responsible for designing, building, and operating large-scale cloud computing systems.Your primary focus will be on ensuring the reliability, scalability, and performance of our cloud infrastructure. You will work closely with our...

  • Cloud Migration Engineer

    3 days ago

    Herndon, Virginia, United States ISI Enterprises Full time

    Job Title: Cloud Migration EngineerISI Enterprises is seeking a highly skilled Cloud Migration Engineer to join our team. As a key member of our PMO team, you will be responsible for designing, implementing, and migrating client cloud environments to Microsoft GCC and GCC High, ensuring compliance with federal security standards and optimizing for...

  • Cloud Security Engineer

    4 weeks ago

    Herndon, Virginia, United States Novul Solutions Full time

    Job Title: Cloud Security EngineerWe are seeking a highly skilled Cloud Security Engineer to join our team at Novul Solutions. As a Cloud Security Engineer, you will be responsible for designing and implementing secure cloud-based systems and applications.Key Responsibilities:Design and implement secure cloud-based systems and applicationsConduct security...

  • Cloud Security Engineer

    1 week ago

    Herndon, Virginia, United States Novul Solutions Full time

    Job Title: Cloud Security EngineerWe are seeking a highly skilled Cloud Security Engineer to join our team at Novul Solutions. As a Cloud Security Engineer, you will be responsible for designing and implementing secure cloud-based systems and applications.Key Responsibilities:Design and implement secure cloud-based systems and applicationsConduct security...

  • Cloud Systems Engineer

    4 weeks ago

    Herndon, Virginia, United States Integrated Intel Solutions Full time

    Job Title: Systems EngineerWe are seeking a highly skilled and proactive Systems Engineer to join our team at Integrated Intel Solutions.Key Responsibilities:Support and troubleshoot web applications, including deployment of Tomcat applications using AWS and utilizing application and server logs to identify and resolve issues.Demonstrate experience and...

  • Cloud Computing Engineer

    4 weeks ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly skilled and experienced engineer to join our team dedicated to expanding our AWS Marketplace to government customers. As a key member of our team, you will be responsible for designing, building, deploying, and operating cloud computing solutions that meet the needs of our government customers.Key ResponsibilitiesDesign...

  • Senior Cloud Engineer

    4 weeks ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly motivated Senior Systems Engineer to join our AWS Managed Operations team. As a key member of our team, you will be responsible for designing, implementing, and operating large-scale software systems that power AWS Regions.Key ResponsibilitiesDesign and implement scalable and reliable software systems to support AWS...

  • Cloud Systems Engineer

    4 weeks ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking highly motivated Systems Engineers to join our team at Amazon. As a Systems Engineer, you will be responsible for designing, implementing, and operating large-scale software systems that power our cloud infrastructure.Key ResponsibilitiesDesign and implement scalable and reliable software systemsCollaborate with cross-functional...

  • Cloud Security Engineer

    4 weeks ago

    Herndon, Virginia, United States Crimson Phoenix Full time

    Job Title: Systems EngineerCrimson Phoenix is seeking a highly skilled Systems Engineer to join our team. As a Systems Engineer, you will play a critical role in ensuring the security and integrity of our cloud-based systems.Key Responsibilities:Design, implement, and assess systems that utilize cloud technology with Amazon Web Services, Oracle Cloud, Google...

  • Cloud Operations Engineer

    3 days ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Cloud Operations Engineer to join our AWS Managed Operations team. As a key member of our team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services for AWS Utility Computing (UC) customers.Key Responsibilities:Design and...