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Technical Support Engineer 4

4 weeks ago

Herndon, Virginia, United States Juniper Networks Full time

About the Role:

We are seeking a highly skilled Technical Support Engineer 4 to join our team at Juniper Networks. As a Technical Support Engineer 4, you will be responsible for providing technical support to our customers, troubleshooting complex network issues, and collaborating with our engineering teams to resolve issues.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot complex network issues using various tools and techniques
  • Collaborate with engineering teams to resolve issues and implement fixes
  • Develop and maintain knowledge of Juniper Networks products and technologies
  • Contribute to technical documentation and knowledge base articles

Requirements:

  • Bachelor's degree in engineering, computer science, or related field
  • 3-6 years of experience in supporting large, complex IP-based networks
  • Proven experience in IP networking basics, routing technologies, and switching and data center technologies
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and presentation skills

Preferred Qualifications:

  • JNCIE/CCIE lab certifications or extensive Juniper product experience
  • Working experience with operating system architectures, scripting languages, and virtualization

About Juniper Networks:

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions, and services that transform the way people connect, work, and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world.