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Clinical Applications Specialist

1 month ago

Grand Prairie, Texas, United States Lone Star Communications, Inc. Full time
Job Title: Clinical Applications Specialist - Healthcare

At Lone Star Communications, Inc., we are seeking a highly skilled Clinical Applications Specialist to join our team. As a key member of our healthcare technology team, you will be responsible for providing expert training and support to our customers on healthcare systems provided and installed by our company.

Key Responsibilities:

  • Train Super Users and other healthcare professionals on the use of nurse call systems, infant abduction systems, management software, peripheral devices, and other healthcare-related systems.
  • Review system installation configuration and confirm facility layout before meeting with customers for Needs Assessments and Customer Care Visits.
  • Work closely with the Senior Nurse Informatics Specialist to assess customer needs and expectations of systems purchased from our company.
  • Update Sales Leaders as new needs or items are identified by the customer or through onsite interactions.
  • Assist the Sales Department in presenting demonstrations to prospective customers as requested.
  • Provide customer support by answering technical and workflow questions and referring calls to technical staff or Service when necessary.

Requirements:

  • Working knowledge of office and hospital/clinical work processes.
  • Well-versed in computers.
  • Experience with Microsoft Office Applications (MS Office 2010 preferred).
  • Intermediate experience with Microsoft Excel and PowerPoint.
  • 3+ years of customer-facing experience preferred.

Company Description:

Lone Star Communications, Inc. is one of the fastest-growing systems integration and communications technology providers in the United States. We have grown by 300% in the last three years. Our focus on compassion, selflessness, integrity, and customer experience is unparalleled – and has led to numerous awards, including Top 100 Places to Work (2016) from the Dallas Morning News. We value A+ Candidates who support a culture built on trust, communication, and collaboration. We require strong, self-reliant leadership capable of working in a rapidly evolving and growing team environment. All candidates must be focused on providing solutions and passionate about making a difference for our customers. We are committed to our employees and offer competitive salaries and benefits to grow in their position.