Customer Engagement Specialist
4 weeks ago
Newbern Excel is seeking a highly motivated Customer Engagement Specialist to play a key role in delivering exceptional solutions and services to our customers. The ideal candidate will have a strong ability to build and maintain relationships, provide detailed product information, and create memorable customer experiences.
Key Responsibilities:
- Provide product and service information to customers, ensuring alignment with their needs.
- Create and deliver exceptional customer experiences through active listening, concern resolution, and objection handling.
- Execute marketing strategies and sales initiatives in assigned territories to engage customers and build strong brand relationships.
- Track and report on market success metrics, identifying areas for improvement.
- Collaborate with management and the sales team to assess customer service approaches and identify opportunities for growth.
- Ensure a seamless customer journey from initial contact to product delivery and installation.
- Comply with all company and client guidelines.
- Grow into a recruiting role, learning to train and mentor new team members while managing personal responsibilities.
Requirements:
- Bachelor's degree preferred, or equivalent experience in customer support, service management, or sales.
- Eager to learn, open to feedback, and willing to step out of comfort zones.
- Ability to work collaboratively in a team-focused environment or independently while achieving goals.
- Driven to grow both personally and professionally, with a solution-oriented mindset.
- Comfortable in a visible, customer-facing role with strong communication skills.
- Capable of effective time management, multitasking customer service tasks while meeting client goals.
If you're a motivated and customer-focused individual, please submit your resume, salary expectations, and preferred start date. As an equal opportunity employer, we are committed to diversity and inclusivity and welcome applicants from all backgrounds.
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