Customer Engagement Specialist

4 weeks ago


Grand Prairie, Texas, United States Newbern Excel Full time
Job Overview

Newbern Excel is seeking a highly motivated Customer Engagement Specialist to play a key role in delivering exceptional solutions and services to our customers. The ideal candidate will have a strong ability to build and maintain relationships, provide detailed product information, and create memorable customer experiences.

Key Responsibilities:

  • Provide product and service information to customers, ensuring alignment with their needs.
  • Create and deliver exceptional customer experiences through active listening, concern resolution, and objection handling.
  • Execute marketing strategies and sales initiatives in assigned territories to engage customers and build strong brand relationships.
  • Track and report on market success metrics, identifying areas for improvement.
  • Collaborate with management and the sales team to assess customer service approaches and identify opportunities for growth.
  • Ensure a seamless customer journey from initial contact to product delivery and installation.
  • Comply with all company and client guidelines.
  • Grow into a recruiting role, learning to train and mentor new team members while managing personal responsibilities.

Requirements:

  • Bachelor's degree preferred, or equivalent experience in customer support, service management, or sales.
  • Eager to learn, open to feedback, and willing to step out of comfort zones.
  • Ability to work collaboratively in a team-focused environment or independently while achieving goals.
  • Driven to grow both personally and professionally, with a solution-oriented mindset.
  • Comfortable in a visible, customer-facing role with strong communication skills.
  • Capable of effective time management, multitasking customer service tasks while meeting client goals.

If you're a motivated and customer-focused individual, please submit your resume, salary expectations, and preferred start date. As an equal opportunity employer, we are committed to diversity and inclusivity and welcome applicants from all backgrounds.



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