IT Support Specialist
3 weeks ago
About the Role:
We are seeking a proactive and technically skilled IT Support Specialist to join our IT support team at Outer Space Inc. The ideal candidate will be responsible for providing level 1 and level 2 technical support to end-users both onsite and remotely.
Key Responsibilities:
Helpdesk Support:
- Serve as the first point of contact for end-users seeking technical assistance via a ticketing system, phone, email, or in-person.
- Provide level 1 and level 2 support for hardware, software, network, and peripheral issues, ensuring timely resolution or escalation when necessary.
- Manage and prioritize tickets in the ticketing system, maintaining detailed documentation and tracking progress through to resolution.
User Support & Maintenance:
- Support users in a warehouse environment, including troubleshooting issues with workstations, laptops, peripherals, and warehouse-specific devices.
- Assist in the onboarding and training of new members.
- Configure, deploy, and maintain Zebra label printers, Zebra Android handheld devices, and pack stations.
- Assist users with Google Workspace (Gmail, Calendar, Drive) administration and troubleshooting.
- Work closely with warehouse staff to ensure seamless operation and minimize downtime.
Hardware & Software Setup:
- Perform setup, installation, and configuration of new hardware and software as required.
- Troubleshoot, repair, and replace hardware components such as monitors, computers, tablets, scanners, and printers.
- Assist in software installation, updates, and patch management.
Remote & Onsite Support:
- Provide remote support to users in different locations, using remote desktop tools and troubleshooting techniques.
- Visit the NJ site location at least twice a month to provide onsite support, perform hardware maintenance, and address any onsite-specific IT issues.
IT Documentation & Training:
- Document support processes, common issues, and their resolutions in the knowledge base.
- Assist in the development of user training materials and provide training sessions to enhance end-user IT literacy.
Qualifications & Skills:
Educational Background:
Associate's degree in IT, Computer Science, or a related field. Bachelor's degree preferred.
Experience:
1-2 years of experience in a helpdesk or technical support role, preferably in a warehouse or logistics environment.
Technical Skills:
Proficient with Windows and Mac operating systems, Google Workspace, and Microsoft Office Suite.
Familiarity with troubleshooting hardware devices.
Experience with ticketing systems (e.g., Jira, Zendesk, or FreshService).
Certifications:
CompTIA A+, Network+, or Google IT Support Professional Certificate is a plus.
Soft Skills:
Strong communication, problem-solving, and organizational skills. Ability to work independently and manage time effectively.
What We Offer:
Outer Space Inc offers a dynamic work environment, opportunities for growth and development, and a competitive salary and benefits package.
How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information].
Equal Employment Opportunity:
Outer Space Inc is an equal employment opportunity employer and welcomes applications from diverse candidates.
Disclaimer:
Outer Space Inc reserves the right to modify or withdraw this job posting at any time without notice.
Contact Information:
For more information, please contact [insert contact information].
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