IT Support Specialist

1 week ago


Fairless Hills, Pennsylvania, United States Outerspace Full time
Job Title: IT Support Specialist

Job Summary:

We are seeking a skilled IT Support Specialist to join our team at Outerspace. As a key member of our IT support team, you will be responsible for providing level 1 and level 2 technical support to end-users both onsite and remotely. The ideal candidate will have excellent troubleshooting skills, familiarity with IT hardware and software, and the ability to effectively communicate with non-technical users.

Key Responsibilities:

* Provide technical support to end-users via a ticketing system, phone, email, or in-person
* Troubleshoot hardware, software, network, and peripheral issues
* Manage and prioritize tickets in the ticketing system

Requirements:

* Associate's degree in IT, Computer Science, or a related field
* 1-2 years of experience in a helpdesk or technical support role
* Proficient with Windows and Mac operating systems, Google Workspace, and Microsoft Office Suite
* Familiarity with troubleshooting hardware devices
* Experience with ticketing systems

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for IT support, please submit your application, including your resume and a cover letter, to [insert contact information].

About Outerspace:

Outerspace is a leading provider of 3PL services, offering dynamic services including warehousing and fulfillment, customization and light manufacturing, and product photography. We are committed to delivering exceptional customer service and supporting our employees in their professional growth and development.

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