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Customer Experience Specialist

2 months ago


Houston, Texas, United States Mango Full time

About the Role

Mango is seeking a highly motivated and customer-focused Multifunctional Sales Associate to join our team at our upcoming store located in a major shopping center. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of store standards.

Key Responsibilities

  • Provide outstanding customer service, ensuring that every customer interaction is positive and memorable.
  • Process transactions efficiently and accurately at the cash desk, maintaining a high level of sales performance.
  • Participate in stockroom operations, including delivery, replenishment, and inventory management, to ensure seamless store operations.
  • Collaborate with colleagues to achieve sales targets and maintain a clean, tidy, and merchandised store environment.
  • Share knowledge and expertise with new starters, providing basic training and supporting their onboarding process.

Requirements

  • 1+ years of prior work experience in a retail sales environment.
  • Customer service-oriented with a strong focus on delivering exceptional customer experiences.
  • Independent work ethic, time management skills, and self-motivation.
  • Strong communication skills, with the ability to adapt to changing situations.
  • Computer skills to operate a point-of-sale system.

What We Offer

  • A competitive hourly rate of $16/hour, with opportunities for bonuses and commission.
  • A comprehensive benefits package, including insurance, 401(K) pension plan, and commuter benefits.
  • Access to a wide range of training courses, personalized mentoring, and continuous development programs.
  • International opportunities for career growth and development.