Customer Experience Specialist
4 weeks ago
The Customer Experience Specialist plays a critical role in ensuring seamless customer interactions and transactions. This position is responsible for owning the end-to-end customer order process, from inception to delivery, through close collaboration with internal teams. The ideal candidate will possess a strong understanding of product configuration, basic functionality, and pricing scenarios, enabling effective customer interaction and cross-selling opportunities.
Key Responsibilities- Develop thorough product know-how to facilitate customer interaction and cross-selling opportunities
- Own the end-to-end customer order process, ensuring complete and on-time delivery
- Monitor and track product demo requests and their timely return to ensure efficient use of demo product inventory
- Support sales organization with on-demand processing and delivery of supporting marketing collateral
- Generate product inventory reports to stay ahead of demand spikes and resource requirements
- Develop customer surveys to assess customer satisfaction through defined customer metrics
- Coordinate the customer feedback process, clarifying product-related complaints and identifying causes
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Familiarity with various software applications, including Microsoft Office Suite and ERP systems
- Highly organized with the capacity to prioritize in a deadline-oriented environment
- Aptitude to eliminate roadblocks in achieving customer satisfaction
- Excellent written and verbal communication skills
- Superb interpersonal skills, including the ability to quickly build rapport with distribution partners and inside support groups
- Able to work comfortably in a fast-paced environment
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Customer Experience Specialist
4 weeks ago
Houston, Texas, United States Percepta Full timeJob DescriptionAt Percepta, we strive to deliver exceptional customer experiences across our global markets. As a Customer Experience Specialist in Houston, TX, you will be part of a unique culture that values teamwork, respect, and proactive problem-solving. Your primary responsibility will be to earn and retain customer loyalty by resolving concerns in a...
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Customer Experience Specialist
3 weeks ago
Houston, Texas, United States Andre Maule - State Farm Agent Full timeAre you a customer-centric individual who thrives on building lasting relationships? Do you have a passion for promoting insurance and financial services that meet diverse customer needs? As a Customer Experience Specialist with Andre Maule - State Farm Agent, you will have the opportunity to forge enduring customer relationships and proactively follow up to...
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Customer Experience Specialist
4 weeks ago
Houston, Texas, United States Star Furniture Full timeJob SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Star Furniture. As a Sales Order Finalizer, you will be responsible for providing exceptional guest experiences while finalizing sales orders. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced retail...
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Customer Experience Liaison
4 weeks ago
Houston, Texas, United States Cottonwood Residential Full timeCustomer Experience SpecialistHiring Immediately Part-Time Customer Experience/Leasing Specialist at Regatta Apartments in Houston, TX Near Webster and NASADo you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment...
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Customer Experience Liaison
3 weeks ago
Houston, Texas, United States Cottonwood Residential Full timeCustomer Experience SpecialistAt Cottonwood Residential, we're redefining the customer experience in the apartment management industry. As a Customer Experience Specialist, you'll play a crucial role in helping residents feel at home in our community and assisting prospective residents in finding their perfect apartment home.Key Responsibilities:Provide...
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Customer Experience Specialist II
4 weeks ago
Houston, Texas, United States ENGIE Full timeAbout the RoleThis is a Contract Position that requires a high level of customer satisfaction. As our Customer Experience Specialist II, you will be responsible for analyzing and resolving complex issues that cannot be managed at the frontline level.Key ResponsibilitiesDe-escalate internal and external customer complaintsResearch Public Utility Commission...
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Licensed HVAC Sales Specialist
4 weeks ago
Houston, Texas, United States Gilbert' Air Specialist Full timeJob DescriptionGilberts Air Specialist is seeking a skilled HVAC Sales and Service Specialist to join our team in Houston, Texas.As a key member of our sales team, you will be responsible for selling and installing heating and cooling systems for residential and commercial properties.Key Responsibilities:Diagnose and repair heating and cooling systemsSell...
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Customer Experience Advocate
3 weeks ago
Houston, Texas, United States MidWaretech Full timeWe are seeking an exceptional Customer Experience Advocate to join our team at MidWaretech as a full-time Remote Call Center Support Specialist. This role offers a competitive salary of $45,000 - $60,000 per annum, depending on experience. Job DescriptionWe are looking for an experienced and empathetic Customer Experience Advocate to provide top-notch...
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Proactive Customer Experience Specialist
3 weeks ago
Houston, Texas, United States Percepta Full timeJob DescriptionAt Percepta, we strive to deliver exceptional customer experiences across our markets. As a Proactive Customer Experience Specialist in Houston, you will be part of a team that creates and delivers amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.Key ResponsibilitiesWork with customers and...
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Customer Experience Specialist
4 weeks ago
Houston, Texas, United States Percepta Full timeJob DescriptionAt Percepta, we strive to deliver exceptional customer experiences across our global contact centers. As a Customer Experience Specialist - Concern PV, you will play a vital role in creating and maintaining strong relationships with our clients and their customers.Key Responsibilities:Provide exceptional customer service through inbound and...
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Customer Experience Representative
4 weeks ago
Houston, Texas, United States Cottonwood Residential Full timeJob OverviewCottonwood Residential is seeking a highly motivated and customer-focused Customer Experience Specialist to join our team. As a key member of our community, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our residents and prospective residents.Key Responsibilities:Provide prompt and...
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Customer Experience Liaison
3 weeks ago
Houston, Texas, United States Test Equity LLC Full timeJob OverviewAt TestEquity, we're seeking a skilled Customer Experience Specialist to join our team. This role is responsible for delivering exceptional customer service by addressing inquiries, requests for information, and resolving issues in a timely and professional manner.Key Responsibilities:Handle incoming phone calls from customers, providing...
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Customer Experience Specialist
4 weeks ago
Houston, Texas, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled Customer Service Case Manager to join our team at Percepta. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients and their customers.Key ResponsibilitiesProvide exceptional customer service through inbound and outbound calls, emails, and other...
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Customer Experience Specialist
4 weeks ago
Houston, Texas, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled Customer Service Case Manager to join our team at Percepta. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients, ensuring their loyalty and satisfaction.Key ResponsibilitiesProvide exceptional customer service through inbound and outbound...
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Customer Experience Specialist
4 weeks ago
Houston, Texas, United States Best Buy Full timeJob Title: Sales Consultant – Appliance OutletJob Summary:We are seeking a Sales Consultant – Appliance Outlet to join our team at Best Buy. As a Sales Consultant, you will be responsible for delivering a world-class customer experience and ensuring that customers are satisfied with their purchases.Key Responsibilities:Implement assigned responsibilities...
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Customer Experience Specialist
4 weeks ago
Houston, Texas, United States Best Buy Full timeRole OverviewThe Sales Consultant - Appliance Outlet is a key member of the Best Buy team, responsible for delivering a world-class customer experience as the destination and authority for technology products and services.You will provide velocity and solution support to solve customer needs, ensuring that no customer is left unserved or underserved.Key...
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Sales Associate
4 weeks ago
Houston, Texas, United States Anthropologie Full timeCustomer Experience SpecialistAt Anthropologie, we're seeking a skilled Customer Experience Specialist to join our team. As a Sales Associate, you will contribute to driving sales through providing a genuine and unique experience to each customer.Key Responsibilities:Initiate genuine conversations to engage with customers in a personalized way, making them...
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Client Experience Specialist
4 weeks ago
Houston, Texas, United States Meriplex Communications Full timeJob Title: Client Experience SpecialistThe Client Experience Specialist position at Meriplex Communications is a pivotal role that requires exceptional customer service skills to handle billing inquiries and maintain positive client relationships. This specialist will contribute to improving billing processes and systems by identifying trends in billing...
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Customer Support Specialist
4 weeks ago
Houston, Texas, United States SMA Technologies Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at SMA Technologies. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and resolve technical...
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Dining Experience Specialist
3 weeks ago
Houston, Texas, United States Five Star Senior Living Full timeKey ResponsibilitiesThe OpportunityAs a Dining Experience Specialist at The Haven & The Laurels at Stone Oak, you will be part of the Culinary Team and provide exceptional dining experiences for our residents by delivering courteous and efficient service.What You'll Do• Takes resident(s) meal orders and serves meals correctly and efficiently• Provide...