Customer Experience Specialist

4 weeks ago


Houston, Texas, United States Star Furniture Full time
Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team at Star Furniture. As a Sales Order Finalizer, you will be responsible for providing exceptional guest experiences while finalizing sales orders. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced retail environment.

Key Responsibilities
  • Finalize sales orders in a friendly and efficient manner
  • Provide guests with an exceptional IT Guest Experience
  • Complete daily audits and Office Checklist
  • Assist guests with easy questions on their orders or accounts
  • Direct guest issues and concerns to store management or Customer Care Center
  • Answer incoming calls and direct them to the appropriate person/department
  • Responsible for invoicing completed sales orders in a timely manner
  • Perform daily audits to ensure accuracy of all open orders
  • Responsible for opening/closing procedures
Requirements
  • At least one year of experience in a customer service environment
  • Cash handling experience
  • Excellent written and verbal communication
Competencies
  • Aptitude for Technology
  • Problem Solver
  • Service Oriented and excellent communicator
  • Good communication skills; reading and writing skills in English
  • Excellent team player; actively contributes to a team and respects others
  • Emotional intelligence; understands yourself and others to build relationships
  • Dependable; accountable and committed to work as scheduled
  • Flexible; open to new procedures and ability to adapt to changes
Work Environment

This position operates in a retail showroom environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, tablets, and other office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee may stand and/or walk up to 6-7 hours in an 8-hour workday.

Benefits
  • Comprehensive health care options (medical, telemedicine, dental, and vision)
  • 401(k)
  • Paid Time Off
  • Voluntarily Long-Term Disability
  • Voluntary Life Insurance
  • Generous Employee Discount


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