Customer Experience Specialist

4 weeks ago


Houston, Texas, United States Andre Maule - State Farm Agent Full time

Are you a customer-centric individual who thrives on building lasting relationships? Do you have a passion for promoting insurance and financial services that meet diverse customer needs? As a Customer Experience Specialist with Andre Maule - State Farm Agent, you will have the opportunity to forge enduring customer relationships and proactively follow up to ensure continued satisfaction. You will employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions. Additionally, you will drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

Responsibilities:
  • Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.
  • Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
Benefits:
  • Simple IRA
  • Hourly pay plus commission/bonus
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development
  • Abundant opportunities for career advancement within our agency
  • License reimbursement
Requirements:
  • Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • Collaborative spirit, thriving in a dynamic team environment.
  • Bilingual Spanish.


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