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Claim Resolution Specialist
1 month ago
At Liberty Mutual Insurance, we are seeking a highly skilled Claim Resolution Specialist to join our team. As a key member of our claims department, you will be responsible for managing, investigating, and resolving assigned property contents claims under limited supervision.
Key Responsibilities:- Compiles and values inventory of damaged/lost contents associated with property claims.
- Provides policyholders with quality customer service.
- May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
- Responsible for claims handling personal property losses to include large loss.
- Works in concert with large loss adjuster for scheduling, inventorying, adjustment, and relocation assistance.
- Performs on-site inventory inspection and specific detail capture (75% minimum on-site) to provide to policyholder for pricing.
- Develops expert list/websites for various product categories.
- Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation.
- Documents the file accordingly.
- Provides quality customer service.
- Provides insured with policy information to include coverage, limitations, replacement, or ACV options.
- Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services, and various replacement services.
- May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
- Attends product seminars/shows to build personal property expertise.
- May be called upon for catastrophe duty.
- Good interpersonal, analytical, and negotiation skills required.
- Customer service experience preferred.
- Knowledge of coverages provided within various homeowner policies.
- Experience in interior design, electronics, appliances, antique-collectibles, clothing, and furniture retail preferred.
- Bachelor's degree or equivalent experience and 18-24 months of directly related experience.
- Ability to obtain proper licensing as required.
At Liberty Mutual Insurance, we are committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
We are proud to support a diverse, equitable, and inclusive workplace, where all 45,000 employees feel a sense of community, belonging, and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn, and engage.
We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.