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Customer Service Specialist

1 month ago

Wichita Falls, Texas, United States Mass Markets Full time
Job Summary

As a Call Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your primary goal will be to ensure first call resolution through effective problem-solving and call handling. You will also be responsible for researching systems to find missing information and coordinating with other departments to resolve issues when needed. Additionally, you will accurately document and process customer claims in appropriate systems.

Key Responsibilities

Handle inbound and outbound contacts in a courteous and professional manner
Ensure first call resolution through effective problem-solving and call handling
Research systems to find missing information as applicable
Coordinate with other departments to resolve issues when needed
Accurately document and process customer claims in appropriate systems

What We Offer

Mass Markets is committed to providing a supportive and dynamic work environment. As a Call Center Representative, you will have the opportunity to work with a diverse team and develop your skills in customer service and problem-solving.

Requirements

To be successful in this role, you will need to have excellent communication and problem-solving skills. You will also need to be able to work in a fast-paced environment and be able to multitask effectively.