Loan Servicing Specialist

2 months ago

Idaho Falls, United States Bank Of Idaho Full time

POSITION DESCRIPTION:

This role will be performing a variety of activities including new loan boarding, data input of transactions and quality review of the core loan system to support the AG, Commercial, Consumer and Mortgage loan portfolio. Loans include but are not limited to: Syndication/Participation, SWAPs, SBA, Letters of Credit and real estate. Functions include loan boarding, research and analysis of boarding data and maintenance transactions for completeness and consistency with the signed loan documents. Escrow servicing, Interacting with internal and external customers handling the more complex customer inquiries and requests.

Perform all duties in accordance with the company's policies and procedures, all U.S. State and federal laws and regulations, wherein the company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Process advances, payments, pay-downs and payoffs on loans as needed during your part of the loan process.
  • Manage loan data and on-going system maintenance for Ag, commercial, consumer and residential loans on the core system.
  • Research and resolve complex system processing issues and errors.
  • Post and send payments for Participation loans.
  • Process collateral releases on paid loans.
  • Process MERS MIN Deactivations through MERS on paid loans.
  • Balance and reconcile loan clearing GL and other accounts as needed.
  • Manage post loan boarding collateral ticklers.
  • Review and QC the appropriate parts of new loans boarded to the core accounting system Fiserv-Precision. (AG, Commercial, Consumer and Mortgage loans)
  • Review and QC the appropriate parts of loan extensions and renewals boarded to the core accounting system (Fiserv-Precision).
  • Complete, review, submit and/or distribute required reports, being sure to meet deadline requirements.
  • Assist front-line support, customers and lending staff as well as other associates with questions regarding Loan Servicing.
  • Answer overflow calls that come into the Loan Operations department extension or when staffing needs arise.
  • Assist with sending delinquent letters to customers with delinquent real-estate taxes.
  • Follow and assist with establishing, implementing and maintaining methods and procedures to assure all loan servicing actions are processed correctly and timely. Maintain a comprehensive procedures manual on all job responsibilities.
  • Escrow Servicing- not limited to flood insurance tracking and disbursements, PMI, disbursement of insurance and real estate tax escrow payments, and annual tax and insurance escrow analysis.
  • Research and resolve complex system processing issues and errors
  • Other duties as needed.
The duties listed above are the basic daily duties for the Loan Servicing Specialist of Loan Operations.

COMPETENCIES:
  • Extensive knowledge of the financial services industry
  • Strong business development knowledge and skills
  • Good organizational, planning and budgeting skills
  • Financial acumen to make sound business decisions
  • Strong analytical, written, verbal presentation and interpersonal skills
  • Ability to mediate, build consensus and actively promote a team environment
  • Demonstrated ability to mentor and develop subordinates
  • Integrity and Trust
  • Ethics and Values
Requirements

QUALIFICATIONS:
  • Experience in the financial services industry or equivalent, with at least five years in Banking Operations preferred but not required.
  • Loan Operations and servicing experience, or relative equivalent experience preferred but not required
  • In-depth knowledge of daily loan operations functions
  • Effective problem solving and resolution skills
  • High level of accuracy and detail-orientation
  • Ability to meet deadlines and prioritize workflow
  • Attention to detail with strong organizational skills
  • Must be proficient with Microsoft Office including Word, Excel and Outlook
  • Experience with Fiserv Banking platform a plus
PHYSICAL REQUIREMENTS:
  • Ability to work full time, 40 hours per week or more as business dictates
  • Ability to work overtime when there are business needs
  • Standing occasionally, 33%-65% or more per day
  • Sitting frequently, 66% or more per day
  • Speaking frequently, 66% or more per day
  • Listening frequently, 66% or more per day
  • Climbing rarely, less than 33% per day
  • Stooping, squatting, rarely, less than 33% per day
  • Lifting up to 25lbs, occasionally, 33%-65% per day
  • Manual dexterity, and fine hand manipulation, frequently, 66% of more per day
  • Overhead work, rarely, less than 33% per day


To fulfill your essential job responsibilities, you must meet these physical requirements.

The above-mentioned job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

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