Insurance Claims Director

4 weeks ago


Wichita Falls, Texas, United States Mass Markets Full time
Job Title: Insurance Claims Director

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an experienced Insurance Claims Director to support complex business process outsourcing accounts. As a key member of our team, you will be responsible for managing team development, issue resolution, and monitoring the metrics and KPIs of the agents and the team.

Key Responsibilities:
  • Defines, analyzes, and tracks department, section, and/or unit metrics
  • Analyzes unit reports and supports the achievement of business unit objectives
  • Oversees the resolution of highly complex customer conflicts or issues
  • Manage the negotiation of highly complex claim settlements
  • Supervises responses to highly complex arbitrations contentions
  • Manages and oversees performance of managers and supervisors
  • Frequently participates in special projects as a subject matter expert
Requirements:
  • Requires 10+ years of insurance experience building and managing Property and Casualty and Life insurance programs and a proven track record claims management
  • Bachelor's Degree in Management, Marketing, or Sales, or equivalent experience preferred
  • Professional designation (CPCU/CIC/AAI/CISR) preferred
  • Ability to work professionally in a fast-paced environment
  • Proficient in Microsoft Office Suite products
  • Experience managing complex business process
  • Insurance sales and underwriting experience
  • Risk management skills
  • Effective communication skills
  • Problem-solving and analytical ability

We offer a competitive compensation package, including a salary commensurate with experience, paid time off, paid holidays, and paid training opportunities. Our employees also enjoy regular daily, weekly, and monthly incentives, including monetary rewards and prizes.

At MCI, we value diversity and inclusion, and we are committed to creating a work environment that is free from discrimination and harassment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



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