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Patient Access Coordinator
2 months ago
Overview:
CommonSpirit Health is dedicated to providing exceptional healthcare services and a superior patient experience. Our mission is to create a health system that prioritizes patient needs, ensuring that care is accessible and of the highest quality.
We operate a comprehensive network of care facilities, including numerous hospitals and a large team of healthcare professionals, all committed to enhancing the health and wellness of the communities we serve.
Responsibilities:
We are currently seeking a full-time Patient Access Coordinator to join our dynamic team. This role is essential in facilitating the patient intake process within our outpatient clinics.
The ideal candidate will be proactive and enthusiastic, ready to collaborate with a dedicated group of healthcare providers.
Job Summary:
This position involves performing a range of administrative tasks related to patient intake, adhering to established protocols and procedures.
Critical thinking and effective communication skills are essential in this role, as is a solid understanding of insurance processes and medical terminology. The candidate should be adept at identifying patient needs and providing suitable solutions.
The Patient Access Coordinator will primarily interact with patients either over the phone or at the front desk, ensuring a welcoming and efficient experience.
Essential Duties:
1. Register and check patients in and out.
2. Manage and reconcile payments.
3. Monitor and resolve issues prior to patient visits.
4. Process referral orders and pre-authorizations.
5. Coordinate appointments and additional services.
6. Address patient inquiries regarding billing and insurance.
7. Facilitate patient education and instructional activities.
Qualifications:
Education/Work Experience:
A minimum of one year of customer service experience is required, with two years preferred. Experience in healthcare or call center environments is advantageous.
